التقديم للحصول على بطاقة ZOOD سهل! قم بتحميل تطبيق ZOOD، وأكمل عملية التحقق من الهوية، واربِط بطاقتك المصرفية النشطة، واحصل على بطاقة ZOOD مجانًا!

يتم عرض حد الشراء الخاص بك في تطبيق ZOOD، مما يتيح لك التسوق بالتحكم والثقة. لضمان الأمان الإضافي، ستحتاج إلى تفعيل بطاقتك قبل إجراء أي عمليات شراء لتجنب سوء الاستخدام.

 بطاقة ZOOD هي أول بطاقة "اشترِ الآن وادفع لاحقًا" في باكستان وأوزبكستان، مدعومة من ماستركارد. تتيح لك البطاقة الافتراضية تقسيم مشترياتك عبر الإنترنت إلى أقساط شهرية متساوية، مما يجعل إدارة نفقاتك أسهل والتسوق بثقة.

عبارة عن منصة مبتكرة مصممة لمساعدة التجار على إنشاء محتوى عالي الجودة لمنتجاتهم. بدعم من فريق من منشئي المحتوى ذوي الخبرة. تتيح هذه المنصة المبتكرة للتجار إمكانية إنشاء أوصاف وصور مقنعة وغنية بالمعلومات للمنتجات بسهولة وكفاءة، مما يساعد على جذب المزيد من العملاء وزيادة المبيعات.

التعريفات ضمن خدمة ZoodPay Offline: الموضة - 12% سلع الأطفال - 12% الألعاب وعربات الأطفال ومقاعد السيارات – 10% الرياضة والترفيه النشط - 12% السلع المنزلية - 12% الأمن والمراقبة - 8% علف الحيوان - 10% خدمات للحيوانات - 12% الجمال والصحة - 12% صالونات التجميل والنوادي الرياضية وطب الأسنان ومراكز السبا - 15% الصيدليات - 8% المعامل والمراكز الطبية - 10% تلقائي - 12% المجوهرات والساعات - 15% الكتب والقرطاسية وألعاب الطاولة - 12% الهدايا - 12% السلع الاستهلاكية سريعة الحركة - 8% المقاهي والمطاعم – 15% الترفيه - 15% السياحة - 8% التعليم - 15% الالكترونيات - 8%

واجهة برمجة التطبيقات (API)، أو واجهة برمجة التطبيقات، هي الواجهة، أو مجموعة من القواعد والبروتوكولات، التي تتيح الاتصال والتفاعل بين تطبيقين برمجيين. في سياق ZOOD وشركائها، تسهل واجهة برمجة التطبيقات (API) الاتصال بين موقع الويب أو التطبيق الخاص بالشريك وخادم ZOOD. كيف تعمل واجهات برمجة التطبيقات؟ تعمل واجهات برمجة التطبيقات عادةً ضمن بنية خادم العميل. يبدأ تطبيق العميل طلبًا، ويستجيب تطبيق الخادم بالبيانات المطلوبة أو ينفذ الإجراء المطلوب. ما هي تكاملات API؟ تتضمن عمليات تكامل واجهة برمجة التطبيقات (API) التكامل السلس لمكونات البرنامج لتمكين مزامنة البيانات التلقائية والوظائف بين التطبيقات المختلفة. على سبيل المثال، يمكن استخدام عمليات تكامل واجهة برمجة التطبيقات (API) لمزامنة الصور من معرض جهاز محمول إلى خدمة تخزين سحابية أو تحديث الوقت والتاريخ تلقائيًا على جهاز كمبيوتر محمول استنادًا إلى المنطقة الزمنية الحالية. غالبًا ما تستخدم المؤسسات عمليات تكامل واجهة برمجة التطبيقات (API) لأتمتة وظائف النظام المختلفة بكفاءة. يتم توفير واجهات برمجة التطبيقات لمطوري الطرف الثالث المعتمدين لتسهيل الشراكات التجارية وتمكينهم من الوصول إلى وظائف التطبيق أو الخدمة واستخدامها. إنهم يعملون كوسطاء بين الأنظمة المشاركة في التكامل. يجب على كل نظام إجراء تعديلات داخلية لضمان التوافق مع واجهة برمجة التطبيقات (API). يضمن هذا الفصل أن تغييرات التعليمات البرمجية المستقبلية التي يجريها أحد الطرفين لا تؤثر سلبًا على نظام الطرف الآخر.

قدمت ZOOD ثلاث خدمات جديدة للشركاء: "مركز التنفيذ" لإدارة الطلبات المبسطة، و"مصنع المحتوى" للمشاركة في إنشاء المحتوى، و"تمويل الأسهم" للدعم المالي. ستعمل هذه الخدمات على تعزيز أعمالك، وتوفير الوقت، وفتح فرص النمو. يرجى الاتصال بمديري حسابات ZOOD لمزيد من المعلومات عن طريق الرقم +998712090076.

ZOOD Partners should be aware of the following work rules to ensure a successful partnership: Providing Documents: The partner is responsible for providing the ZOOD with the required documents listed in Appendix 1/I of the Agreement. Integration and System Support: If the merchant has their own system, they must ensure the integration of ZOOD's technological solution with their system. They should provide comprehensive support to the ZOOD during the integration process and configure the merchant system in agreement with the ZOOD. Additionally, the merchant must ensure the round-the-clock operation of their system. Information and Promotion: Merchants are required to post informational and/or promotional materials about the ZoodPay payment solution on their website, partner websites, and other service channels. This should include utilizing the ZOOD personalization tools to inform customers about the benefits of ZoodPay payment method, as agreed upon with the ZOOD. Personalization Tools: By entering into the Agreement, the Merchant grants the ZOOD and Partners the unconditional right to use personalization tools and The Merchant acknowledges that the ZOOD has sufficient authority to provide the ZOOD and Partners with the right to utilize these tools. In case of any damages resulting from these guarantees, the Merchant agrees to fully compensate the ZOOD for losses, including legal costs. Fee Payment: The Merchant is responsible for paying the ZOOD the fees specified in the Tariffs, following the agreed-upon order. Return Operations and Compensation: The Merchant must carry out return operations according to the procedure specified in Appendix 3/III of the contract. They should also compensate for any property losses incurred by the ZOOD and fulfill the payment obligations associated with such losses, as stipulated in the contract. Confidentiality and Data Protection: Merchants allowed to use personal information or private keys only for their internal work within the ZOOD technological solution through their personal office. They must not disclose personal identification data or secret keys to third parties unless authorized by the merchant to perform actions specified in this clause. Transaction Information: The Merchant should provide the ZOOD with information regarding the size and types of goods sold to clients for each individual transaction. They should also provide any additional information required by the Merchant ZOOD to fulfill their obligations under the Agreement and comply with the legislative. requirements. Personal Data Protection: The Merchant must ensure the protection of customers' personal data obtained during the execution of their contractual obligations. Compliance with Legislation: The Merchant should adhere to all other actions mandated by the legislation of the Republic of Uzbekistan and specified in the Agreement.

To collaborate with ZOOD, partners must meet the following criteria: Legal Entity: Partners must be registered as legal entities in compliance with the applicable laws. Current Account: Partners must have an active bank account to facilitate transactions for selling their goods through the ZOOD ecosystem. Items on Balance: Partners must have a list of items they intend to sell on the ZoodMall platform. These items must be accounted for on their balance sheet. Commission Agent Listing: Partners must designate ZoodMall as their commission agent. This arrangement allows us to sell their goods on our platform on their behalf. Taxpayer Status: Partners must fulfill their tax obligations as per the prevailing laws. ZoodMall Expert Compliance: Partners are required to meet ZoodMall Expert requirements. This ensures the provision of high-quality products that meet the needs of our customers. Overall, these requirements are designed to establish cooperation with reliable and qualified partners, enabling us to deliver exceptional services on our platform.

In summary, the ZoodMall marketplace functions by connecting registered sellers with interested buyers. Sellers list their products, manage inventory, and handle order fulfillment, while buyers browse the marketplace, select items, and make purchases. ZoodMall facilitates the transaction process and ensures the transfer of funds from the buyer to the seller upon a successful sale. Step-by-Step Guide to Selling on the ZoodMall Marketplace: Seller Registration: Sellers should startby registering on the ZoodMall marketplace platform to establish their presence. Product Listing: Sellers create product cards within their account, providing relevant details such as photos and descriptions for each product they will offer. Goods Placement: To ensure smooth operations, sellers have two convenient options for storing their goods. They can either bring consignments of goods to the marketplace's warehouse or store them in their own warehouse. Order Fulfillment: After a buyer completes a purchase, the seller prepares the item for shipment. The product is then sent to the buyer's specified address or chosen delivery location. Payment to Seller: Upon successful completion of the transaction, the ZoodMall marketplace transfers the corresponding funds to the seller.

To determine the goods that need to be sent to the Fulfillment Center warehouse, please follow the steps outlined in the instructional video. Once the goods have been dispatched and received at the Fulfillment Center warehouse, you will have the ability to track their status and manage them using your merchant back office.

Tariffs for providing the opportunity to place goods on the marketplace: Women's clothing - 11.2% Men's clothing - 11.2% Phone cases, Phone accessories – 11.2% Walkie-talkies, Spare parts for phones – 5.6% Smartphones, feature phones – 2.24% Notebook accessories, Computer cables and connectors, Tablet accessories – 11.2% Network equipment, Computer components, External drives, Computer peripherals, Internal drives, Parts for laptops - 5.6% Notebooks, Desktop computers, Demo boards and accessories, Tablets, Printers and scanners – 2.24% Acoustics, Headphones, Smart electronics - 5.6% Video games, Audio and video, Cameras and photos - 2.24% Electronic cigarettes and accessories, Accessories and spare parts, Power supply – 11.2% Jewelry and accessories - 11.2% House and garden - 11.2% Suitcases and bags – 11.2% Toys - 11.2% Sports and active recreation - 11.2% Beauty and health - 11.2% Auto and Moto goods – 5.6% Interior accessories – 11.2% Fittings – 11.2% Bathroom fittings - 5.6% Furniture - 5.6% Stationery and books - 11.2% Weddings and events - 11.2% Security and protection - 5.6% Household appliances - 5.6% Watches - 11.2% Shoes - 11.2% Goods for children - 11.2% Children's furniture - 5.6% Clothing accessories - 11.2% Electronic components and accessories - 5.6% Lamps and lighting - 11.2% Special purpose clothing - 11.2% Tools - 5.6% Stationary phones and accessories, Smart watches and bracelets, Video surveillance – 5.6% TVs - 2.24%

"Stock Financing," provided exclusively to ZOOD partners, offers financial assistance to partners who choose to sell their products through our Fulfillment Center. Stock Financing is a service designed to empower our partners by providing them with funding to purchase goods throughus. These goods will then be stored in our efficient Fulfillment Center. This means that partners can acquire the necessary stock and be prepared to boost sales without having to invest their own capital. What are the benefits of Stock Financing? Financial support for purchasing goods and increasing sales. No personal investment required to procure goods. Convenient storage and handling of goods in our advanced Fulfillment Center. Expedited delivery of goods to valued customers. How to utilize the "Stock Financing" service? To access this service, partners simply need to reach out to ZOOD's dedicated manager and submit an application for financing by number +998712090076. Once approved, we will provide the necessary funds for purchasing the goods and organizing their storage in our Fulfillment Center. Our Stock Financing service will significantly contribute to the growth and expansion of our merchant partners' businesses, enabling them to achieve greater sales success. Should you have any inquiries or require further information, please do not hesitate to contact our dedicated manager.

في قائمة المعاملات، يمكنك تحديد الفترة ونوع المعاملة التي تريد عرضها. على سبيل المثال، يمكنك اختيار عرض جميع المعاملات الخاصة بالشهر الحالي أو الربع الأخير، وكذلك تحديد ما إذا كانت المعاملة متصلة أم غير متصلة بالإنترنت، أي ما إذا تم دفعها.

عند Zood، نعطي الأولوية للحفاظ على معاملات مالية سلسة وفعالة مع شركائنا. لضمان التسويات المتبادلة المنظمة وفي الوقت المناسب، يقوم قسم المحاسبة المخصص لدينا بتسهيل عمليات تبادل المدفوعات المنتظمة ثلاث مرات في الأسبوع، وتحديدًا أيام الاثنين والأربعاء والجمعة. يعكس هذا الالتزام بمعالجة الدفع المتسقة والموثوقة تركيزنا على الالتزام بالمواعيد النهائية وتعزيز الشراكات القوية وبناء الثقة. كما أنها تلعب دورًا حيويًا في تعزيز الاستقرار المالي وتمكين التخطيط طويل المدى لجميع الأطراف المعنية.

ليوم، يسعدنا أن نشارك دليلًا بسيطًا حول كيفية قبول مدفوعات ZoodPay باستخدام جهاز الكمبيوتر الشخصي الخاص بك. إذا كانت لديك أي أسئلة، فلا تتردد في طرحها في قسم التعليقات، وسنكون سعداء بمساعدتك!

زوودمول، الذي تم تطويره وإدارته بواسطة زوودباي، هو عبارة عن منصة للتداول عبر الإنترنت في أوزبكستان. يمكن للعملاء إجراء عمليات شراء عبر الإنترنت بسهولة من خلال منصة زوودمول. تقدم المنصة مجموعة متنوعة من المنتجات، بما في ذلك الإلكترونيات والأجهزة المنزلية والمجوهرات والملابس الرجالية والمزيد. ويتميز بواجهة سهلة الاستخدام ونظام دفع سريع وآمن وميزات مثل سجل الشراء لتعزيز تجربة التسوق الشاملة. ومن خلال الجمع بين نظام الدفع الآمن الخاص بـ زوودباي ومجموعة المنتجات الواسعة من زوودمول، يمكن للعملاء الاستمتاع بالتسوق السلس والمريح عبر الإنترنت في أوزبكستان. زوودباي هو نظام دفع يعمل في أوزبكستان، ويوفر خيارات شراء مريحة وآمنة للعملاء عبر الإنترنت. يعمل نظام الدفع الموثوق هذا على تعزيز عملية البيع، مما يوفر فوائد لكل من العملاء ورجال الأعمال. تشمل الميزات والفرص الرئيسية التي يوفرها ZoodPay في سوق أوزبكستان ما يلي: واجهة سهلة الاستخدام: يقدم ZoodPay واجهة خاصة به سهلة الاستخدام، مما يضمن تجربة مستخدم سلسة ومباشرة. تم تصميم واجهة المنصة لتكون بسيطة ومنظمة بشكل جيد. نظام الدفع الآمن: يعطي ZoodPay الأولوية لأمن نظام الدفع الخاص به، وينفذ طرقًا خاصة لحماية معاملات العملاء وحماية المعلومات الحساسة. خيارات دفع مرنة: يتيح ZoodPay للعملاء إجراء عمليات شراء تصل إلى 6 ملايين سوم بدون عمولة خلال 90 يومًا أو على 4 أقساط. يمكن للمشترين زيارة المتاجر الشريكة والاستفادة من خطط التقسيط بدون فوائد. الحد الأدنى لمبلغ الشراء: الحد الأدنى لمبلغ الشراء في ZoodPay هو 150,000 سوم. تتم عملية الدفع مع ZoodPay على النحو التالي: يتم الدفع الأول عند الشراء. الدفعة الثانية تستحق بعد 30 يومًا. الدفعة الثالثة تستحق بعد 60 يومًا. الدفعة الرابعة تستحق بعد 90 يومًا.

ZoodPay installment provides customers with the opportunity to purchase goods in installments. Here are some key details: Installment x4: Available for order amounts ranging from 150,000 to 6,000,000 Uzbek som. For new customers, the limit will be between 1,000,000 and 2,500,000 som. Installment x6: This option applies to order amounts ranging from 1,000,000 to 7,000,000 som. The installment plan incurs a 6% charge on the price of the goods. Installment x12: Customers can choose this option for order amounts between 2,500,000 and 11,000,000 som. The installment plan incurs a charge of 28% of the price of the goods. Zoodpay offers three varieties: Zoodpay online (ZPI): Customers place orders through the ZoodMall application. Zoodpay offline (ZPO): Customers visit participating stores connected to Zoodpay and make purchases there. ZoodPay API (ZP API): Customers place orders through the online website of the seller. To obtain an installment loan limit, customers need to access the "ZOODPAY" section in the "ZOODPAY & ZOODMALL" mobile application. The button is located in the lower central part of the screen. The conditions to get an installment loan are as follows: Pass identification. Provide a correct face photo. Enter accurate passport details. Be 18 years of age or older. Have a valid mobile phone number linked to a bank card. Possess an active bank credit card for at least three months, with a balance of at least 25% of the planned purchase amount (good credit history with Uzcard and Humo). If a customer purchases goods in an offline store, they can issue a return. Once ZoodPay receives confirmation from the seller regarding the return, the order will be canceled, and the money will be refunded to the customer's account or bank card used for the purchase. Future ZoodPay payments will be adjusted accordingly. Regarding late payments, the company has the right to charge a fine; however, the specific amount is not disclosed. If a penalty is imposed, the customer will be notified. It's important to note that late payments may negatively affect the customer's credit history. Please note that these details are provided as general information, and it's recommended to refer to the specific terms and conditions of ZoodPay for complete and accurate information regarding installment plans, fines, and penalties.

When integrating with ZoodPay's API, the following documents are typically required: API Documentation: This document provides a comprehensive description of how to use the API, including details about supported requests, responses, and parameters. It is usually provided in JSON or XML format. API Key: An API key is a unique identifier assigned to developers upon registration with the API platform. It is used to authorize requests made to the API. Terms of Use: This document outlines the terms and conditions that govern the use of the API. It may specify limitations on request frequency, restrictions on commercial use, and other relevant guidelines. Authentication Documentation: This describes the authentication process necessary to access the API. Common methods include OAuth or other authentication protocols. Code Samples: To facilitate API integration, code samples in various programming languages may be provided. These samples demonstrate how to interact with the API effectively. Error Documentation: This document outlines potential errors that may occur while using the API and provides guidance on troubleshooting and resolving these issues. Depending on the specific platform's API, additional documents or materials may be required for integration. It is advisable to consult the platform's documentation and support channels for specific requirements and guidelines related to API integration. Thank you for your interest, and we wish you successful transactions! Partner Care Service: +998 71 209 00 76

ZOODPAY is a unique payment instrument that offers installment purchases for a period of 90 days or in 4 payments, with no commission or overpayments. The maximum limit for installment purchases is up to 6 million soums, and the minimum purchase amount is 150 thousand soums. The payment process with ZOODPAY follows these steps: First payment: The client makes the initial payment at the time of purchase. Second payment: The client makes the second payment after 30 days. Third payment: The client makes the third payment after 60 days. Fourth payment: The client makes the fourth payment after 90 days. ZoodPay is specifically developed for the ZoodMall marketplace, providing a convenient and secure payment method for purchasing goods on the platform. Key features and advantages of ZoodPay include: Multiple Payment Methods: ZoodPay supports various payment methods, including credit and debit cards, e-wallets, and more, offering users flexibility in choosing their preferred payment option. High Level of Security: ZoodPay prioritizes user data confidentiality and implements robust security measures to prevent fraudulent transactions, ensuring a safe payment experience. Easy Refunds: ZoodPay provides a convenient and fast refund process in case of order cancellations or product returns, ensuring a hassle-free experience for users. To make a payment using ZoodPay, the client selects the ZoodPay payment method during the order placement process and enters the required payment details. The client then confirms the payment by entering an SMS code and passing the scoring process. Once the order is confirmed, the seller proceeds with delivering the package to the client. After the delivery is confirmed, ZoodPay makes the payment to the seller for the purchase, deducting the applicable commission. Clients have the option to pay in equal installments or within 14 days after delivery, depending on the chosen payment method. ZoodPay offers a convenient and flexible payment solution for customers on the ZoodMall marketplace, enhancing the overall shopping experience.

Today, we would like to provide you with a guide on how to accept ZoodPay payments using a personal computer. Here are the steps: Login to your ZoodPay merchant account: Visit the ZoodPay website and log in to your account. Access the merchant dashboard: Once logged in, navigate to the merchant dashboard or merchant portal. This is where you can manage your ZoodPay transactions and settings. Remember, if you encounter any questions or need further assistance, please write them in the comments section, and we will be sure to provide you with the necessary support. Thank you for partnering with us!

We are delighted to share with you a helpful video tutorial on how to add a store to your seller's personal account. By following the instructions in the video, you will be able to easily navigate through the process. We believe this video will assist you in successfully managing your store on our platform. To add stores, follow these steps: Log in to the seller's personal account. Go to the "Manage stores" section and navigate to the "List of stores". Click on the "Import store" button. Download the provided template and open it. Fill in the "Store id" column with alphabetical letters since the system does not accept duplicate IDs. If you have multiple stores, follow the example provided. Specify the store name in all cells as shown in the example. Enter the address and city in three languages: English, Russian, and Uzbek since customers speak different languages. In the columns representing the days of the week, input the correct opening hours for the store, including weekends. Specify the brand name. Save the file. Click on "Select file" to choose the saved file, then click on "Import". If any changes are needed, you can edit the data through the "Edit" button. Adding Access To add access, follow these steps: Go to the "User control" section and click on "Accesses". In the new window, click on the "Add Responsibilities" button. Specify the position in the "Role name" field, for example, "Cashier". Select the relevant functions for the cashier. Use the "+" sign next to "Transaction" and select "List of transactions" and "Start return". Leave the rest empty. Select all functions for "Kaitaru - return". Choose "Sale via QR" for the last function. Click "Save". Correction To make corrections, follow these steps: Go to the "Users" section. Enter the store name in the "Name" field. Click on "Access" and select "Cashier". From the dropdown list below, select the required store. This is important to ensure accurate sales display. Enter the terminal ID if applicable. Create a new username and password for the user login. Make sure to remember them. Change the status to "Active". Click "Save". To change the password, follow these steps: Go to the "Users" section. Click on the store name. In the opened window, click on "Credentials". Enter the new password twice. Verification Log out of your personal account. Log in using the seller's login and password you created. Click "Enter". This will allow you to create a new account for the store. By following these steps, you can successfully add a store to your seller's personal account.

Discover the compelling reasons to connect your business with Zood by watching the informative video until the end. It will provide valuable insights on why starting a business within the Zood Ecosystem is advantageous. ZoodPay is a fintech solution that offers customers the ability to make installment purchases without interest or overpayments. It provides various payment options, including 3-month installments in 4 payments, as well as extended installment plans of 6 months and 1 year with an overpayment. You can utilize ZoodPay through three distribution channels: ZoodPay Offline: This enables customers to make installment purchases at physical partner stores for a period of 3 months in 4 payments. Zoodmall: Zoodmall is a marketplace where partners can sell their products nationwide in Uzbekistan. Customers can make purchases with cash, non-cash payments, or choose installment options. Zoodmall offers installment plans without interest or overpayments for 3 months in 4 payments, as well as installment plans for 6 months and 1 year with an overpayment. ZoodPay API: This integration allows merchants to offer installment payments on their own websites or mobile applications for a duration of 3 months and 4 payments. To start selling with ZoodPay, you can submit a request on the ZoodPay website. They will then contact you to schedule an appointment, or you can directly contact the sales department at 71-209-00-76. Merchants can accept ZoodPay payments in the ZoodPay Offline channel through two methods: ZoodPay Personal Account: Payments can be accepted and managed through the ZoodPay personal account. Zood Business Mobile Application: Merchants can utilize the Zood Business mobile application, available in the Play Market and the App Store, to accept ZoodPay payments. Regarding the transfer of money for sold goods, ZoodPay transfers funds to partners three times a week, specifically on Mondays, Wednesdays, and Fridays. The transferred amount corresponds to the full payment received from the customer, minus ZoodPay's commission. These features and services offered by ZoodPay provide convenient payment options for customers and seamless payment management for merchants.

Tariffs within the ZoodPay Online/Offline service: Fashion - 12% Children's goods - 12% Toys, Strollers and car seats – 10% Sports and active recreation - 12% Home goods - 12% Security and Surveillance - 8% Animal feed - 10% Services for animals - 12% Beauty and Health - 12% Beauty salons, Gyms, Dentistry, SPA centers - 15% Pharmacies - 8% Laboratories, Medical centers - 10% Auto - 12% Jewelry and Watches - 15% Books, Stationery, Board games - 12% Gifts - 12% FMCG - 8% Cafes and Restaurants – 15% Entertainment - 15% Tourism - 8% Education - 15% Electronics - 8%

ZOOD partners should familiarize themselves with the following work rules and obligations: Document Provision: Partners are responsible for providing the operator with the necessary documents specified in Appendix 1/I of the Agreement. Integration and Support: If the merchant has their own system, they must ensure the possibility of integrating ZOOD's technological solution with their system. This includes providing comprehensive support to the operator during the integration process and configuring the merchant system in agreement with the operator. Additionally, partners must ensure the round-the-clock operation of their merchant system. Information and Promotion: Partners are required to post informational and/or promotional materials about the ZoodPay payment solution on their website, partner websites, and other relevant service channels. This should include the use of Operator personalization tools to inform their customers about the benefits and possibilities of using ZoodPay, in accordance with the Agreement with the operator. Personalization Tools: By entering into the Agreement, the Merchant grants the Operator and Partners the unconditional right to use personalization tools. The Merchant acknowledges that the Operator has the necessary authority to provide the Operator and Partners with the right to utilize these personalization tools as specified in the clause. In case of any damages resulting from these guarantees, the Merchant agrees to fully compensate the losses of the Operator, including legal costs. Fee Payment: The Merchant is responsible for paying the Operator the fees specified in the Tariffs according to the agreed-upon order. Return Operations and Compensation: The Merchant must carry out return operations in accordance with the procedure specified in Appendix 3/III of the contract. They should also compensate for any property losses incurred by the operator, as well as fulfill the associated fine as stipulated in the contract. Personal Information and Security: Partners should strictly use personal information or private keys for their own operations within the ZOOD technological solution through their personal office. They must not disclose personal identification data or secret keys to third parties, unless authorized by the merchant to perform the actions specified in this clause. Information Provision: The Merchant should provide the operator with information about the size and types of goods being offered to customers for each individual transaction. They should also share information about their activities to the extent necessary for the Merchant Operator to fulfill their obligations under the Agreement and comply with legal requirements. Personal Data Protection: The Merchant must ensure the protection of customers' personal data obtained during the performance of their obligations as specified in the contract. Compliance with Legislation: Partners should adhere to other actions required by the legislation of the Republic of Uzbekistan and specified in this Agreement. These work rules and obligations are essential for maintaining a successful partnership with ZOOD and ensuring compliance with legal and operational requirements.

An API, or Application Programming Interface, is the interface, or set of rules and protocols, that enables communication and interaction between two software applications. In the context of ZOOD and its partners, the API facilitates communication between the partner's website or application and ZOOD's server. How do APIs function? APIs typically operate within a client-server architecture. The client's application initiates a request, and the server application responds with the requested data or performs the requested action. What are API integrations? API integrations involve the seamless integration of software components to enable automatic data synchronization and functionality between different applications. For instance, API integrations can be used to sync photos from a mobile device's gallery to a cloud storage service or automatically update the time and date on a laptop based on the current time zone. Organizations often utilize API integrations to automate various system functions efficiently. APIs are made available to authorized third-party developers to facilitate business partnerships and enable them to access and utilize the functionality of an application or service. They act as intermediaries between the systems involved in the integration. Each system must make internal adjustments to ensure compatibility with the API. This decoupling ensures that future code changes made by one party do not adversely affect the other party's system.

تُعد التسويات المتبادلة مع الشركاء جانبًا أساسيًا من العمليات التجارية، وتأخذ Zood هذه العملية على محمل الجد. يُظهر قسم المحاسبة في Zood كفاءته وتنظيمه من خلال الحفاظ على عمليات تبادل دفع منتظمة مع الشركاء ثلاث مرات في الأسبوع، وتحديداً أيام الاثنين والأربعاء والجمعة. يعكس هذا الجدول الزمني المتسق التزام Zood بالالتزام بالمواعيد النهائية وإدارة المعاملات المالية على الفور.

إن وضع نفسك مكان العملاء هو بالفعل أسلوب قيم لفهم تجربتهم وتلبية توقعاتهم. عندما يتعلق الأمر بالتغليف، فإنه يلعب دورًا حاسمًا في رضا العملاء ويمكن أن يترك انطباعًا دائمًا. كعميل، قد يكون استلام منتج بتغليف مثني أو تالف أو مبلل أمرًا مخيبًا للآمال ومحبطًا. إنه ينعكس بشكل سيء على العرض العام للعنصر وقد يثير مخاوف بشأن حالة المنتج. لضمان تجربة إيجابية للعملاء، من الضروري اختيار عبوات عالية الجودة لا تحمي المنتج فحسب، بل تعزز أيضًا جاذبيته. يُظهر الاستثمار في مواد التعبئة والتغليف القوية والموثوقة التزامك بتقديم المنتجات في حالة مثالية. إنه يوضح أنك تقدر رضا العميل وتفخر بتقديم العناصر الخاصة بك. يمكن للتغليف المصمم جيدًا أيضًا أن يخلق تجربة فتح لا تُنسى، مما يجعل العميل يشعر بالخصوصية والإثارة بشأن عملية الشراء. الجميع يأكل الطعام بأعينهم أولاً. تشكل الطريقة التي تقدم بها المنتج للمشتري ولاء المشتري المستمر وموقفه الدافئ تجاه متجرك. مع الأخذ في الاعتبار جميع الجوانب المهمة المذكورة أعلاه، قام مدربو جامعة زوودباي بإعداد فيديو تأهيلي خصيصًا لك. راقب بعناية وتذكر النصائح. التعبئة والتغليف هي مادة مصنوعة من أي مادة تستخدم لتخزين وحماية ومناولة وتسليم وعرض البضائع، من المواد الخام إلى المنتجات النهائية، طوال الدورة بأكملها من المنتج إلى المستهلك. كما تعتبر المنتجات التي تستخدم لمرة واحدة والمستخدمة لنفس الغرض بمثابة تعبئة.

يعد تحميل عناصر فردية إلى متجرك عبر الإنترنت عملية مباشرة يمكن إنجازها بسهولة. فيما يلي دليل خطوة بخطوة حول كيفية تحميل المنتجات إلى النظام: لتحميل عناصر فردية إلى سوق زوود، اتبع الخطوات التالية: - قم بتسجيل الدخول إلى الحساب الشخصي للبائع الخاص بك. - انتقل إلى قسم "إدارة البضائع المحلية". -انقر على زر "إضافة منتج". - قم بملء جميع الحقول المطلوبة، بما في ذلك اسم المنتج والوصف والصور والسعر. تقديم معلومات تفصيلية ودقيقة عن المنتج، فهي تزيد من فرصك في إجراء عملية بيع. - اختر الفئة والفئة الفرعية المناسبة لمنتجك لضمان سهولة العثور عليه من قبل المشترين. - أرسل منتجك للمراجعة. سيتحقق فريق محتوى Zood من دقة المعلومات المقدمة. بمجرد الموافقة عليه، سيتم إدراج منتجك في سوق Zood وسيكون متاحًا للمشترين للعرض والشراء. - قم بتحسين قائمة منتجاتك باستخدام الكلمات الرئيسية ذات الصلة في الوصف، وتحديد الأسعار التنافسية، وتوفير صور عالية الجودة للمنتج. إذا كانت لديك أي أسئلة أو كنت بحاجة إلى المساعدة، يمكنك التواصل مع خدمة دعم الشركاء للحصول على المساعدة. سيسمح لك اتباع هذه الخطوات بتحميل عناصر فردية بنجاح إلى سوق زوود والبدء في بيع منتجاتك إلى جمهور أوسع.

لإنشاء محتوى على سوق ZoodMall، اتبع الخطوات التالية: - قم بالوصول إلى الحساب الشخصي للبائع الخاص بك في سوق ZoodMall وانتقل إلى قسم "المنتجات". - انقر فوق الزر "إضافة منتج" لبدء إنشاء قائمة منتجات جديدة. -قم بتعبئة جميع الحقول المطلوبة، بما في ذلك اسم المنتج ووصفه ومواصفاته وسعره وكميته. -قم بتحميل صور عالية الجودة لمنتجك. تلعب العناصر المرئية دورًا حاسمًا في جذب المشترين المحتملين وزيادة المبيعات. -اختر فئة المنتج المناسبة لضمان سهولة اكتشافها من قبل المشترين الذين يتصفحون السوق. -استخدم خيارات إضافية مثل "الخصم" أو "الشحن المجاني" أو "السعر الأفضل" لجعل منتجك أكثر جاذبية وتميزًا عن المنافسة. -قم بمراجعة كافة المعلومات التي قمت بإدخالها للتأكد من دقتها واكتمالها. بمجرد رضاك، انقر على زر "نشر" لنشر قائمة منتجاتك في سوق ZoodMall. تذكر أن إنشاء محتوى مقنع ودقيق أمر بالغ الأهمية لأنه يمثل علامتك التجارية ويؤثر على قرارات الشراء للعملاء المحتملين. خذ الوقت الكافي لتقديم معلومات مفصلة وجذابة حول منتجاتك لزيادة ظهورها وجاذبيتها للمشترين.

ZoodPay-PAD (الدفع بعد 14 يومًا من استلام البضاعة) هي خدمة تقدمها بعض المتاجر الإلكترونية وأنظمة الدفع التي تتيح للمشترين دفع ثمن مشترياتهم بعد تسليم البضاعة. مع PAD، لا يتم خصم المبلغ من حسابات المشترين على الفور. وبدلاً من ذلك، لديهم الفرصة لفحص المنتج والتأكد من جودته قبل اتخاذ قرار الدفع النهائي. يعمل نظام PAD كبديل للدفع المسبق، وهو أمر مطلوب عادةً في العديد من المتاجر عبر الإنترنت. يمكن أن يكون مفيدًا بشكل خاص لأولئك الذين يشعرون بالقلق بشأن الاحتيال أو الشراء من متاجر غير مألوفة عبر الإنترنت. باستخدام PAD، يمكن للمشترين أن يثقوا بأنهم سيحصلون على منتج يلبي توقعاتهم قبل إجراء الدفع. من المهم ملاحظة أن توفر خدمة PAD قد يختلف بين أنظمة الدفع والمتاجر عبر الإنترنت. لذلك، يوصى بالتحقق مما إذا كان نظام الدفع والمتجر الإلكتروني لديك يدعمان هذه الميزة. بالإضافة إلى ذلك، قد تكون هناك رسوم أو تكاليف إضافية مرتبطة بخدمة PAD، وفقًا لشروطها. باختصار، PAD هي خدمة قيمة للأفراد الذين يرغبون في التخفيف من مخاطر التسوق عبر الإنترنت وضمان جودة المنتج قبل إجراء الدفع. ومع ذلك، من الضروري أن تكون على دراية بأي قيود وتكاليف إضافية محتملة مرتبطة باستخدام هذه الخدمة. الدفع بعد التسليم (PAD) هي طريقة دفع تتيح لك إجراء عملية شراء الآن ودفع ثمنها لاحقًا. سيتم الدفع بعد 14 يومًا من استلام الطلب باستخدام البطاقة البلاستيكية.

يوفر استخدام أنظمة التحقق من صحة الحساب البنكي العديد من الفوائد، بما في ذلك منع الأخطاء عند إدخال التفاصيل المصرفية. يمكن أن تساعد هذه الأنظمة في استعادة الأحرف المفقودة أو غير الواضحة في أرقام الحسابات، مما يضمن إجراء معاملات دقيقة وناجحة. يعتمد التحقق من الحساب عادةً على "مفتاح الأمان" الموجود في الموضع 9 من رقم الحساب المصرفي المكون من 20 رقمًا. يعمل هذا المفتاح على التحقق من دقة رقم الحساب الذي تم إدخاله. من المهم ملاحظة أن فحص التحقق هذا يؤكد صحة الرقم ولكنه لا يضمن وجود الحساب نفسه. ومع ذلك، فهو بمثابة الخطوة الأولى في نظام متعدد المستويات للتحقق من أرقام الحسابات المصرفية. من خلال استخدام نظام التحقق من صحة التفاصيل المصرفية، يمكنك تحديد وتصحيح رقم واحد غير معروف في رمز BIC أو أرقام الحساب الجاري والبنكي. يتيح ذلك ضمانًا أكبر بأن أموالك ستصل إلى المستلم المقصود ويساعد على استعادة العناصر المفقودة أو التالفة في تفاصيل البنك. بالإضافة إلى ذلك، باستخدام أرقام الحساب الجاري والحسابات المراسلة، من الممكن استعادة الرقمين المفقودين في رمز BIC. تعد كل من هذه التفاصيل المصرفية أمرًا بالغ الأهمية لمعالجة المدفوعات بشكل صحيح، وقد يؤدي عدم وجود أي تفاصيل مطلوبة إلى رفض المعاملة من قبل المؤسسة المالية. بشكل عام، يؤدي استخدام نظام التحقق من صحة الحساب المصرفي إلى تعزيز دقة وموثوقية معاملات الدفع الخاصة بك، مما يضمن استخدام التفاصيل الصحيحة واستعادة أي عناصر مفقودة أو غير واضحة.

تتم معالجة التبادل عندما يتم استبدال منتج مقبول من قبل العميل لسبب محدد. وفي هذه الحالة يمكن للمشتري أن يقدم طلباً عبر التطبيق إذا استلم منتجاً معيباً وأراد استبداله. وتعتبر هذه عملية مهمة من شأنها أن تساعد البائع على تجنب إرجاع المنتج المباع واستبدال المنتج المعيب بمنتج جديد. لذلك، تعد عملية التبادل جزءًا مهمًا من منع المواقف غير السارة ومساعدة البائع في إجراء عمليات البيع.

ما هو الدخل؟ الدخل هو المال الذي يتلقاه الفرد أو الكيان مقابل توفير العمالة أو إنتاج السلع أو الخدمات أو استثمار رأس المال. يحصل الأفراد عادة على دخل في شكل أجور أو رواتب، في حين تحصل الشركات على دخل من بيع السلع أو الخدمات بما يتجاوز التكلفة. معظم أنواع الدخل تخضع للضريبة. الدخل النشط إذا كان لديك وظيفة وتحصل على راتب، فإنك تكسب المال من خلال الدخل النشط، والذي يسمى أيضًا دخل العمل. وهذا يعني في جوهره أنك تقوم بتبادل الوقت والطاقة أو المشاركة المادية مقابل المال. يتضمن الدخل النشط مدفوعات في شكل أجور ورواتب ونصائح وعمولات. على سبيل المثال، إذا كنت أمين صندوق في متجر بقالة، فإن الأموال التي تكسبها كل ساعة ستعتبر دخلاً نشطًا أو مكتسبًا لأنك تكمل المهام بنشاط وتتفاعل مع العملاء خلال كل نوبة عمل. الدخل السلبي الدخل السلبي هو الأموال التي يتم تلقيها من تأجير العقارات، أو الشراكات المحدودة، أو غيرها من الشركات التي لا تشارك فيها بشكل فعال. على سبيل المثال، إذا كنت تستثمر في مشروع تجاري دون المشاركة في تطويره، فسيتم اعتبارك مستثمرًا صامتًا يحصل على دخل سلبي. تتطلب تدفقات الدخل السلبي عادةً استثمارًا أوليًا ووقتًا للنمو والحفاظ على الأرباح. ومع ذلك، فإن مثل هذه الاستثمارات يمكن أن توفر لك تدفقًا منتظمًا للدخل في المستقبل مع القليل من الجهد أو بدون جهد من جانبك. دخل المحفظة يأتي دخل المحفظة من الاستثمارات مثل أرباح الأسهم والفوائد والإتاوات ومكاسب رأس المال. على سبيل المثال، يمكنك شراء أسهم شركة بسعر منخفض وبيع أسهمك بربح عندما ترتفع قيمتها. ويعتبر هذا مكسبًا رأسماليًا ويندرج ضمن فئة دخل المحفظة. يستخدم العديد من الأشخاص دخل المحفظة للادخار للتقاعد أو لكسب أموال إضافية لإجراء عمليات شراء كبيرة.

في كثير من الأحيان، قد يتكون المنتج من عدة أجزاء (على سبيل المثال، مكيفات الهواء) ويتم تعبئته في عدة صناديق. إذا كان الطلب الواحد يتكون من عدة صناديق، فمن المهم جدًا لصق الملصق على جميع الصناديق الخاصة بالطلب الواحد. تتم طباعة الملصق في عدة نسخ، اعتمادًا على عدد الصناديق أو الحقائب الموجودة في طلبك، ويتم لصقها على كل صندوق أو حقيبة. مساء الخير أيها المشاهدين الأعزاء. سنتحدث اليوم عن كيفية شحن البضائع بمكونات إضافية بشكل صحيح حتى لا تنتهك القانون المعمول به ولا تخسر المال. أولاً، من الضروري الإشارة في المستندات الخاصة بالبضائع إلى معلومات كاملة عن تكوينها، بما في ذلك المكونات الإضافية. يمكن أن يكون التغليف والأجزاء الفردية التي تأتي مع المنتج. ثانيًا، إذا كانت لديك أي شكوك حول رمز المنتج الذي يجب استخدامه عند الشحن، فارجع إلى رمز TN VED أو استخدم خدمات اللوجستيين المحترفين الذين سيساعدونك على تصنيف البضائع بشكل صحيح واختيار الرمز الصحيح. ثالثا، لا تنس أن هناك قواعد ومتطلبات معينة لتغليف البضائع ووضع العلامات عليها. على سبيل المثال، يجب تعبئة بعض البضائع في حاويات خاصة، ويجب وضع علامة على بعضها للتعرف على مصدرها وجودتها. رابعا، لا تنس أن هناك متطلبات معينة لوثائق المنتج التي يجب أن ترافقه أثناء الشحن. يمكن أن يكون هذا إما مستند شحن عادي أو شهادة مطابقة أو مستندًا آخر يؤكد جودة المنتج وسلامته للمستهلك. خامساً، تأكد من فحص المنتج للتأكد من جودته واكتماله قبل شحنه. لا ينصح بشحن البضائع التي لا تلبي الجودة المعلنة أو غير كاملة، لأن ذلك قد يؤدي إلى مطالبات المشترين وخسارة الأموال. وأخيرًا، لا تنس أنه قد يتم فرض غرامات أو حتى مسؤولية جنائية في حالة انتهاك قواعد شحن البضائع بمكونات إضافية

العناصر المحظورة على سوق ZoodMall زوودمول هو سوق كبير عبر الإنترنت يسمح للتجار في جميع أنحاء العالم ببيع مجموعة واسعة من المنتجات في فئات مختلفة. ومع ذلك، هناك عناصر محددة يمنع منعا باتا بيعها على المنصة. من الضروري أن يكون البائعون على دراية بهذه العناصر المحظورة لضمان الامتثال لسياسات ZoodMall والتشريعات الأوزبكية. يُحظر بيع العناصر التالية في سوق ZoodMall: الأطعمة والمشروبات: لا يُسمح ببيع أي نوع من الأطعمة والمشروبات في زوودمول. النقود المزورة: بيع النقود المزيفة ممنوع منعا باتا. الألعاب الجنسية: لا يُسمح ببيع الألعاب الجنسية على المنصة. منتجات 3C المزيفة: ويشمل ذلك الأجهزة المنزلية والإلكترونيات المقلدة، والتي يُمنع منعًا باتًا. منتجات النيكوتين: لا يمكن بيع التبغ والسجائر وغيرها من المنتجات المرتبطة بالنيكوتين على زوودمول. الأسلحة: يُمنع منعاً باتاً بيع جميع أنواع الأسلحة، بما في ذلك الأسلحة الباردة والأسلحة النارية. الذهب بدون شهادة مناسبة: يجب أن يمتلك البائعون الشهادة المناسبة لبيع الذهب على المنصة. العلامات التجارية بدون شهادة: لا يمكن بيع العلامات التجارية مثل Oriflame وFaberlic وAvon دون الحصول على الشهادة المناسبة. السلع المحظورة الأخرى: يلتزم ZoodMall بشكل صارم بتشريعات أوزبكستان ويحظر بيع السلع المقيدة أو المحظورة بموجب قوانين الدولة، مثل المركبات الجوية بدون طيار ومنتجات الراديوم من المهم أن يتعرف البائعون على هذه العناصر المحظورة ويتأكدوا من أن قوائم منتجاتهم تتوافق مع إرشادات ZoodMall والمتطلبات القانونية لأوزبكستان. ومن خلال القيام بذلك، يمكن للبائعين الحفاظ على بيئة بيع آمنة ومتوافقة في السوق.

If a seller has confirmed a return, but upon receiving the returned goods, it is discovered that the client sent the wrong product that was confirmed for return, the seller should promptly contact the returns department. The returns department will conduct a thorough investigation to determine the cause of the discrepancy. If it is determined that the seller was correct in their assessment, and the client indeed sent the wrong product, the goods will be returned to the client. However, the client will be responsible for covering the delivery costs associated with the return. The client must arrange and pay for the shipment of the intended return goods back to the seller. It is important to note that if the item is not returned to the seller, the original order will remain active, and the customer will not be eligible to receive a refund or exchange the item. The return request will not be closed until this issue is resolved satisfactorily. Resolving such situations requires clear communication and cooperation between the seller and the client. By adhering to this process, we aim to ensure fairness and maintain trust throughout the return process. Should you have any further questions or require assistance, please reach out to our customer support team.

If a customer has returned a product in an undamaged condition, and the seller has confirmed the return, but upon receipt of the product back, it is discovered that the item is broken, the seller should immediately contact the return department. The return department will initiate an investigation to determine the responsible party. During the investigation, all three parties involved, namely the seller, the client, and the delivery service, will be thoroughly examined. If it is established that the package was intact when shipped but was damaged upon receipt by the seller, the courier service will be held responsible. In such a scenario, the seller should proceed by sending an official letter of complaint to the courier service, outlining the issue and seeking appropriate resolution. Addressing this matter requires cooperation and timely communication between the seller, the return department, and the courier service. By following the established procedures and maintaining transparency, we strive to resolve such cases efficiently and ensure a fair outcome for all parties involved. Should you require any further assistance, please do not hesitate to contact our customer support team.

To upload multiple products using Excel to your ZoodMall account, follow these steps: Prepare your product data in an Excel spreadsheet. Each row represents a separate product, and each column contains the relevant product information such as product name, description, price, quantity, SKU, and any other required details. Ensure that your product data is organized and formatted correctly according to ZoodMall's guidelines. Make sure to include all necessary information for each product. Save your Excel spreadsheet in a compatible format, such as .xls or .xlsx. Log in to your ZoodMall seller account. Navigate to the product management section or the product upload page. Look for the option to upload products via Excel or multi-upload. Click on the appropriate option to initiate the process. Select the saved Excel file from your computer. Review the mapping of the columns in your Excel file to the corresponding fields in the ZoodMall product upload system. Ensure that the data is correctly aligned. Start the upload process and wait for the system to process your product data. This may take some time depending on the number of products being uploaded. Once the upload is complete, review your product listings to ensure all information is accurate and displayed correctly. Make any necessary adjustments or edits to individual product listings if needed. Save and publish your product listings to make them available for purchase on the ZoodMall marketplace. Please note that the exact steps and features may vary slightly depending on the specific interface and options provided by ZoodMall. It is recommended to refer to their official documentation or tutorial videos for a more detailed walkthrough of the product upload process using Excel. Here are some additional guidelines for uploading multiple products via Excel to your ZoodMall account: When adding tags to your products, there is no need to include the article number. Tags can be separated by two slashes (//) or commas without using a space. When including multiple product features, make sure to separate them with more than one comma. The system accepts a comma as a separator for product features. If you need to use commas within your product specifications, consider using alternative characters such as a semicolon (;) or two dots (..) instead. When specifying the dimensions of a product, make sure to indicate the size in the condition inside the package. This will help provide accurate information to customers. The "Additional Image URL1" field is not intended for the first image of the product. The first image should be included in the "Main Image URL" field. Please note that you can upload a maximum of 9 images, including the main image. By following these guidelines, you can ensure that your product data is properly formatted and uploaded to your ZoodMall account.

When you sell your products to individuals or are part of the sales process, you are bound to have questions about product returns. In this video, you can get answers to questions that may arise.

Cancellation of an order on the ZoodMall marketplace may be necessary in certain circumstances. However, it is crucial for the seller to avoid cancelling an order by providing incorrect reasons for cancellation. To correctly cancel an order on the ZoodMall marketplace, sellers should follow these steps: Sign in to the ZoodMall seller account. Locate the specific order that needs to be cancelled and click on the "Cancel Order" button. Provide the appropriate reason for the cancellation and enter a comment for the buyer, if necessary. Click the "Cancel Order" button to confirm the cancellation. The ZoodMall system will automatically notify the customer about the cancellation of their order. If the buyer has already made a payment, a refund will be processed according to ZoodMall's return policy. It is important to note that cancelling an order can impact the seller's rating on the marketplace. Therefore, it is crucial to monitor order statuses regularly and update information about product availability in stock. Additionally, sellers should proactively communicate with buyers to inform them about any changes in the order status or potential delays in order fulfillment. Timely communication helps avoid customer dissatisfaction. In summary, following the correct procedure and promptly notifying buyers can ensure a smooth and satisfactory cancellation process on the ZoodMall marketplace.

To collaborate with ZOOD, partners must meet the following criteria: Legal Entity: Partners must be registered as legal entities in compliance with the applicable laws. Current Account: Partners must have an active bank account to facilitate transactions for selling their goods through the ZOOD ecosystem. Items on Balance: Partners must have a list of items they intend to sell on the ZoodMall platform. These items must be accounted for on their balance sheet. Commission Agent Listing: Partners must designate ZoodMall as their commission agent. This arrangement allows us to sell their goods on our platform on their behalf. Taxpayer Status: Partners must fulfill their tax obligations as per the prevailing laws. ZoodMall Expert Compliance: Partners are required to meet ZoodMall Expert requirements. This ensures the provision of high-quality products that meet the needs of our customers. Overall, these requirements are designed to establish cooperation with reliable and qualified partners, enabling us to deliver exceptional services on our platform.

How can ZoodMall and Billz help businesses? Naturally, every entrepreneur involved in the trade has faced such problems as losing goods from his store, releasing their leftovers, determining which types of goods are selling the most. Now it has become easier, and for some entrepreneurs, the above aspects are no longer a problem. In order to improve the activities of ZoodMall & ZoodPay partners and increase the efficiency of their work, the Bills company began cooperation with us. After all, the products and warehouse of the Billz software user are automated. As a result of this, there will be changes such as a 30% increase in income, a 40% time saving, repeat and regular visits of customers are guaranteed, and goods will not be lost or stolen from the store. Today, Billz is used by more than 1,300 entrepreneurs. If you also want to use Billz's services, please submit a request on the ZoodMall or Billz webpages and they will contact you as soon as possible. Below, we attempted to speak with a Billz rep. Find out more by watching the video.

Prepaid Systems: A Convenient Payment Method Prepaid systems offer a convenient way to pay for goods and services in advance, allowing you to top up your balance and use it when needed. With prepaid systems, you have better control over your spending and can avoid unexpected bills. The benefits of prepaid systems include: Financial Control: You can manage your expenses by prepaying for goods or services, eliminating the risk of overspending or accumulating debt. Accessibility: Prepaid systems can be beneficial for individuals without a bank card or credit history, providing an alternative payment option. Industry Applications: Prepaid systems are widely used in various industries such as mobile phones, internet services, and transportation, offering flexibility and convenience to users. Travel-Friendly: Travelers can benefit from prepaid cards or mobile applications to make payments while abroad, providing a secure and convenient payment method. Prepaid systems offer flexibility and can be advantageous in different situations and industries. However, it's important to monitor your balance to avoid running out of funds unexpectedly. Additionally, be aware of any potential fees associated with topping up or using prepaid services by reviewing the terms and conditions. Overall, prepaid systems provide a reliable and user-friendly payment method, giving individuals more control over their finances and enhancing their payment experience.

In this video tutorial, we will guide you through the process of registering a commission agent (ZoodPay & ZoodMall) in your taxpayer's personal account. By following the steps outlined in the video, you will be able to complete the registration successfully. Feel free to watch the video and follow along to ensure a smooth registration process. If you have any questions, please let us know. To reflect the sale of goods under a commission agreement in the checks of online cash registers and virtual cash desks, follow these steps: Access the taxpayer's personal account on the my.soliq.uz website using the EDS key. From the list of services, select the option "Creating a list of company commissioners". Click on the "Add" button. In the opened window, enter the following information: TIN (Tax Identification Number) of the legal entity or PINFL (Personal Identification Number for Individual Entrepreneurs). Commission agreement number. MFIs (Microfinance Institutions). Checking account. Date of conclusion of the contract. Start date of the contract. Expiration date of the contract. Click on the "Add" button. Each commission agent's information must be entered separately. This functionality enables automatic determination of the tax base for both the principal and the commission agent at the tax authorities. When selling goods under a commission agreement, the commission agent must indicate the TIN/PINFL of the committent in the checks of online cash registers and virtual cash desks under the product name. Based on the data provided in the checks, which include the TIN of the committent, if the committent has registered their commission agent, the check amount will be automatically reflected in the committent's reporting. The committent then calculates and pays the commission agent by transferring funds from account to account and issuing an invoice. The commission agent can activate the options for online cash registers or virtual cash desks independently, or they can contact the Technical Services Support Center (TSOTU) to update the software.

To upload multiple products (multi-upload) to your ZoodMall account, follow these steps:

When adding product information in the seller's personal account, providing accurate sizes is crucial. It is important to note that all dimensions should be specified, as this information is automatically calculated when sent to smart mailboxes.

Watch the video until the end to get answers to your questions. By following these steps, the ZoodMall marketplace enables sellers to showcase their products, allows buyers to make informed choices, and ensures a smooth transaction process for both parties involved. Step-by-Step Guide to Selling on the ZoodMall Marketplace: 1. Seller Registration: Sellers should startby registering on the ZoodMall marketplace platform to establish their presence. 2. Product Listing: Sellers create product cards within their account, providing relevant details such as photos and descriptions for each product they will offer. 3. Goods Placement: To ensure smooth operations, sellers have two convenient options for storing their goods. They can either bring consignments of goods to the marketplace's warehouse or store them in their own warehouse. 4. Order Fulfillment: After a buyer completes a purchase, the seller prepares the item for shipment. The product is then sent to the buyer's specified address or chosen delivery location. 5. Payment to Seller: Upon successful completion of the transaction, the ZoodMall marketplace transfers the corresponding funds to the seller.

Vendor and Product Requirements for Selling on ZoodPay & ZoodMall To sell on ZoodPay & ZoodMall, the following requirements must be met: Eligibility: Only organizations, individual entrepreneurs, and self-employed individuals registered in Uzbekistan are eligible to sell on ZoodPay & ZoodMall. Required Documents: For LLC, IP LLC, JSC: Charter Order Certificate of registration (Guvokhnoma) Manager's passport Power of attorney (if available) Trustee's passport For YATT, IP, PE: Certificate of registration (Guvokhnoma) Manager's passport Power of attorney (if available, notarized copy) Passport of the Trustee Before starting sales, it is recommended to analyze the category for price and quality competitiveness. ZoodPay & ZoodMall expects partners to follow the same pricing policy to ensure stable revenue and monthly growth. Quality Certificate Requirements: While it is possible to sell products without uploading quality assurance documents, certain products may require mandatory certification. In such cases, buyers and ZoodPay & ZoodMall may request the necessary documents. Failure to provide the required certificates may result in problematic items being hidden from sale until the documents are provided. Before deciding to sell a product on ZoodPay & ZoodMall, it is important to determine if it falls under mandatory certification. The specific quality confirmation document (declaration, certificate of conformity, voluntary certificate of conformity, or letter of refusal) will be determined by the relevant regulations set by the Cabinet of Ministers. By meeting these vendor and product requirements, you can ensure a smooth selling experience on ZoodPay & ZoodMall.

If a seller has confirmed a return, but the client fails to send all the goods that were approved for return, the seller can reach out to the return department for further assistance. The return department will initiate an investigation to determine responsibility for the missing items. All parties involved, including the client, will be thoroughly evaluated, and supporting evidence will be examined. If the seller discovers that the expected goods have not been returned, they should submit a formal letter to the logistics department. Both the logistics department and the Merchant Care department will review all the evidence provided. The return request will remain open until the matter is resolved, ensuring a fair and thorough examination of the situation. It is essential to resolve any discrepancies regarding the return of goods accurately and promptly. By following this process, we aim to uphold transparency and maintain trust between all parties involved. If you require further assistance or have additional questions, please feel free to contact our customer support team.

Why should you start selling on the ZoodMall marketplace? Increased Sales and Reach: By joining the ZoodMall marketplace, you can quickly expand your customer base and reach a larger audience, leading to increased sales opportunities. Access to More Traffic: The electronic trading platform of ZoodMall attracts a significant amount of traffic, providing you with exposure to a larger number of potential customers. Simplified Technical Side: ZoodMall takes care of the technical aspects, allowing you to focus on managing your catalog. You don't have to worry about tasks such as loading goods, payment methods, logistics, and advertising, as ZoodMall provides a user-friendly platform that simplifies these processes. Cost-Effective Solution: Selling on ZoodMall is more cost-effective than setting up your own shop or website. You save expenses associated with domain names, web design, copywriting for your homepage, and other aspects of digital marketing. Increased Credibility and Customer Confidence: Selling through ZoodMall enhances your credibility as a seller, which in turn increases customer trust. Customers feel more confident making purchases and providing their payment details when they see that you are affiliated with a reputable platform like ZoodMall. Convenient Warehousing: ZoodPay & ZoodMall offer a ready-made warehouse solution for storing your goods. You don't need to rent a separate warehouse or hire additional employees, saving you time and resources. Customer Support and Returns Handling: ZoodPay & ZoodMall handle customer support and manage returns on your behalf. This saves you time, money, and the potential headaches associated with customer complaints or product returns. Selling on the ZoodMall marketplace is particularly beneficial for small stores, newly established businesses, or those looking to strengthen their brand image, as it provides a reliable and trusted platform to showcase and sell products.

In the seller's back office, resellers can access and generate reports that are necessary for payment processing. Specifically, for orders sold under the 6x or 12x installment conditions, sellers are required to submit an invoice to facilitate the payment process. For a detailed guide on accessing and generating reports in the seller's back office, please refer to the video. The video demonstrates the step-by-step process of obtaining these reports. By following the instructions provided, resellers can access the necessary information and generate reports efficiently. These reports play a crucial role in ensuring accurate and timely payments for the respective orders.

In this video we will try to show how to correctly add a marking code to an invoice.

ZoodPay & ZoodMall, being one of the largest marketplaces in Uzbekistan, offers great opportunities for partners to expand their sales channels. While the registration process may seem straightforward on the start page, there are important nuances and complexities involved. In this video, we provide a brief overview of what you need to be prepared for when using ZoodPay & ZoodMall as a platform to enhance your sales. We aim to give you a realistic understanding of the process and help you make informed decisions to maximize your success.

Once a return is confirmed, the processing time for the return depends on the customer's location. If the customer resides in a remote or distant city within Uzbekistan, the return process may take approximately 10-14 days. Please note that the exact duration may vary based on factors such as logistics and transportation availability to the specific location. We strive to process returns as efficiently as possible and appreciate your patience during this time. If you have any further questions or concerns regarding your return, please don't hesitate to contact our customer support team for assistance.

How can Zood and Venkon help the business? Venkon offers innovative technologies and solutions that help businesses increase efficiency and productivity. Automation of business processes allows you to reduce the time to complete tasks, increase the speed of information processing and reduce the number of errors. Contact the Venkon hotline: +998 78 1400077 or write to telegram @venkon_sales

Cash On Delivery (COD): Convenient Payment Upon Receipt Cash On Delivery (COD) is a payment method where the buyer pays for the goods or services in cash upon delivery. It offers the flexibility of making a payment only when the order is received, providing an opportunity for the buyer to inspect the product before making the payment. The key advantages of COD include: Assurance of Product Quality: With COD, buyers have the chance to physically examine the product and verify its quality before making the payment. This is particularly beneficial for expensive or critical items such as clothing and shoes. Accessibility and Trust: COD is a suitable option for individuals who prefer to make payments in cash or do not have a credit card. It offers a secure and convenient alternative for those who are hesitant about sharing their banking details online. However, it is important to note that not all companies offer COD as a payment option due to associated risks. If a buyer fails to pay upon delivery, the company may incur losses from shipping and the product itself. In conclusion, COD is a reliable payment method that provides convenience and security for buyers who prefer cash payments or have concerns about online transactions. However, availability may vary among merchants, so it is advisable to check for the COD option before placing an order.

In this video, we will address the common mistakes made by sellers in online marketplaces. Despite the availability of information on specialized platforms for sellers, many new sellers continue to make these mistakes. To succeed in online trading, sellers need to possess essential entrepreneurial skills such as niche selection, staff recruitment, and record keeping. They also need to effectively work with suppliers and negotiate favorable conditions. One crucial aspect often overlooked is analyzing the demand for specific products on a marketplace and the internet as a whole. Sending large batches of goods without understanding the market demand is not a rational approach. Join us in this video to learn more about these common seller mistakes and how to avoid them.

Pickup is a convenient delivery option where the buyer collects their ordered goods directly from a physical store. This method of delivery is gaining popularity among customers due to its time-saving benefits and the avoidance of waiting for a courier. On the ZoodMall marketplace, customers have the opportunity to order products from various sellers and combine them on a single platform. ZoodMall also collaborates with partner physical stores to offer pickup services for their products. The process of picking up goods from a physical store when ordering from ZoodMall typically involves the following stages: Product and store selection: The buyer chooses the desired goods on the marketplace website and identifies a store that has the product in stock and provides a pickup service. Checkout: After selecting the product and store, the buyer proceeds to place an order on the marketplace website. During the checkout process, the buyer can select a convenient store and specify a preferred pickup time. Order confirmation: Once the order is placed, the store receives a notification and begins processing the order. The buyer receives confirmation that the order has been accepted. Product preparation: The store prepares the goods for pickup by packaging them and arranging them in a designated area for self-collection. Receipt of goods: At the designated time, the buyer visits the store and collects their order. To receive the goods, the buyer must present a valid identification card, along with the order number or QR code received during the order placement. The specifics of the pickup process may vary slightly depending on the marketplace platform and the participating stores. It is recommended to refer to the marketplace website for detailed instructions and information regarding the pickup service.

The Partner agrees to: Provide the Operator with the necessary documents as specified in Appendix No. 1/I of the Agreement. If the Merchant has its own system: Ensure the integration of ZOOD Technological Solution with the Merchant System and provide comprehensive support to the Operator during the integration process. Maintain round-the-clock operation of the Merchant System. Display Operator's personalization tools on the Partner's website, partner websites, and other service channels to inform customers about the availability of ZoodPay Payment Solution in accordance with the Operator's agreement. Grant the Operator and Partners the unconditional right to use the Merchant's personalization tools as stated in the Agreement. The Merchant confirms that it has the authority to provide such rights and agrees to fully compensate the Operator for any losses incurred due to violation of this provision. Pay the Operator the specified remunerations according to the Tariffs, in the manner agreed upon in Section 8 ("MUTUAL SETTLEMENTS OF THE PARTIES") of the Agreement. Process return operations in accordance with the procedure outlined in Appendix No. 3/III of the Agreement. Compensate the Operator for property losses and pay the corresponding penalty as stipulated in the Agreement. Use personal identifiable information or secret key exclusively for their own work in the ZOOD Technological Solution through their Personal Account, without disclosing such information to unauthorized third parties. Provide the Operator with information on the volume and types of goods sold to customers for each individual transaction, as well as information about the Merchant's activity, as required for the Operator to fulfill its obligations under the Agreement and comply with the legislation of the Republic of Uzbekistan. Ensure the protection of personal data obtained from clients in accordance with the obligations stated in the contract. Fulfill any other actions required by the legislation of the Republic of Uzbekistan and specified in the Agreement.

The commission agent's report serves as a crucial document for providing transparent information regarding sales and associated financial transactions. It enables both the commission agent and the owner of the ZoodMall platform to have a comprehensive overview of the total sales, applicable commissions, and the amounts paid to the commission agent. The report ensures transparency in the commissioning process, facilitating accurate tracking and analysis of sales performance. By maintaining detailed and accurate commission agent reports, ZoodMall can effectively manage financial transactions and maintain a transparent relationship with its commission agents.

The ZOOD Internet platform supports a variety of convenient payment methods for customers in different working conditions, including smart lockers, pick-up points, and post offices. Payment options supported by ZOOD: Prepaid (Uzcard, Humo): Customers can make a 100% prepayment using Uzcard or Humo plastic cards immediately after placing an order. COD (Cash on Delivery) - Payment in cash after delivery (Only for local goods): Customers can choose the "Local sellers" section and pay in cash to the courier upon receiving the goods. There is a limit of 50,000 soums and above for this payment method. ZoodPay Installment: The cost of goods can be divided into 4 equal parts without interest. Payment can be made using Uzcard or Humo cards. The total cost of one or more goods should be between 150,000 soums and 6,000,000 soums. There is also an option for 6 equal payments with an additional charge, where the total cost of goods should be between 1,500,000 soums and 7,000,000 soums. Additionally, 12 equal payments with interest are available for goods with a total cost between 2,500,000 soums and 11,000,000 soums. ZoodPay PAD (Payment after 14 days of receiving the goods): With this payment method, customers can pay the full cost of the goods using a plastic card after 14 days from the date of receiving the goods. The total cost of one or more goods should be between 50,000 soums and 1,000,000 soums. These payment methods provide flexibility and convenience for customers to choose the most suitable option for their purchases on the ZOOD platform.

We have noticed that many of you are interested in the process of obtaining an E-Imzo, or "Digital Signature". We are ready to help you understand this issue and provide the necessary information.

The IKPU (Identification Code for Products and Services) is a unique set of characters (numbers) assigned to a specific type of product or service. It is used to identify and classify products or services in various electronic documents such as invoices, contracts, and cash register receipts. The IKPU serves as a standardized code that helps ensure accurate identification and classification of products or services in electronic transactions. It enables efficient data processing, record-keeping, and analysis of business activities. By incorporating the IKPU in electronic documents, businesses can streamline their operations, improve accuracy in reporting, and enhance the overall efficiency of electronic transactions. It also facilitates compliance with regulatory requirements and simplifies data exchange between different systems and platforms. Overall, the IKPU plays a crucial role in the digitalization of business processes, providing a standardized and reliable method for identifying and tracking products or services in electronic transactions.

Product Image - an image of a product uploaded to the ZoodMall&ZoodPay online platform that meets its requirements and has its own link for uploading to the application, using it as a handout and sending it to customers. In ZoodMall&ZoodPay, sellers cannot copy photos or links from other sellers. Because the system has an automatic ban on this type of action. In the ZoodMall&ZoodPay application, the seller is free to use links the photos already posted in other platforms or online application that he owns when listing his goods. If the seller does not have the conditions to use the above features, he can use the support of the ZoodMall&ZoodPay application.

Didox is the most popular and largest electronic document management service in Uzbekistan, uniting more than 250,000 organizations. It's free for most businesses and the best value for everyone else. This is a very handy tool. You can use didox for document management with ZoodPay & ZoodMall. To do this, you need to register with Didox. Didox is an online platform that allows organizations and companies to interact and collaborate with each other. This platform provides a convenient interface for sharing information, organizing meetings and negotiations, as well as for exchanging documents and completing tasks. One of the main advantages of Didox is the ability to obtain quality services and products at a lower price than traditional procurement methods. The platform allows its users to find partners and suppliers around the world, which expands business opportunities. Didox also offers many tools to simplify and streamline business processes, such as record keeping, data analysis, reporting, and more. Users can create and manage projects on the platform, as well as exchange messages and files within projects. The Didox platform is a convenient and efficient way to connect organizations and increase business productivity. With Didox, you can expand your business opportunities, reduce your purchasing costs, and simplify your interactions with partners and suppliers.

Managing your products on the ZoodMall marketplace involves the ability to activate and deactivate them as needed. This allows you to update information, adjust prices, temporarily suspend sales, or check stock availability. Here's a step-by-step guide on how to activate and deactivate products on ZoodMall: Product Activation: Log in to your seller account on the ZoodMall marketplace. Locate the product you want to activate. Click the "Activate Product" button. Your product will now be available for purchase on the ZoodMall marketplace. Product Deactivation: Log in to your seller account on the ZoodMall marketplace. Find the item you want to deactivate. Click the "Deactivate Product" button. The product will be temporarily unavailable for purchase on the ZoodMall marketplace. However, the product information will remain in your merchant account, allowing you to reactivate it at any time. By utilizing the product activation and deactivation features on ZoodMall, sellers can easily manage their product listings, ensuring accurate information, pricing, and availability. This can be done effortlessly through the seller's personal account, providing a seamless experience for sellers on the platform.

In the field of online sales, it is very important to convey to buyers that you are reliable and that you can be trusted. It is because of this that our company makes your rating. Depending on your order submissions, any buyer can observe your rating and evaluate your potential as a seller. In order to elevate you and make you one of the best, ZoodPay University has created a video for you about all aspects of selling and how to impress customers that you are worth ordering from. ZoodMall is an online marketplace that provides an opportunity for sellers to sell their products online in Uzbekistan. On the ZoodMall marketplace, merchants can sell a wide range of products, including clothing, electronics, household appliances, cosmetics, and more. The seller rating on ZoodMall is very important for buyers who want a quality product and reliable service. The seller's rating is calculated based on the reviews and ratings of buyers who have purchased goods from this seller on the marketplace. To improve their ranking on ZoodMall, sellers need to provide quality products and ensure fast and efficient shipping. They must also pay attention to customer service, solve problems and answer buyers' questions. Customers who shop at ZoodMall can leave reviews and ratings for sellers after each purchase. These reviews and ratings are used to calculate the seller's rating. The higher the rating of the seller, the greater the chance that he will be chosen by buyers when buying goods. In general, the seller rating on ZoodMall is very important for building trust among buyers and increasing sales of sellers on the marketplace. Therefore, sellers on ZoodMall should pay enough attention to their rating and try to provide a high level of service to their customers.

Tariffs for providing the opportunity to place goods on the marketplace: Women's clothing - 11.2% Men's clothing - 11.2% Phone cases, Phone accessories – 11.2% Walkie-talkies, Spare parts for phones – 5.6% Smartphones, feature phones – 2.24% Notebook accessories, Computer cables and connectors, Tablet accessories – 11.2% Network equipment, Computer components, External drives, Computer peripherals, Internal drives, Parts for laptops - 5.6% Notebooks, Desktop computers, Demo boards and accessories, Tablets, Printers and scanners – 2.24% Acoustics, Headphones, Smart electronics - 5.6% Video games, Audio and video, Cameras and photos - 2.24% Electronic cigarettes and accessories, Accessories and spare parts, Power supply – 11.2% Jewelry and accessories - 11.2% House and garden - 11.2% Suitcases and bags – 11.2% Toys - 11.2% Sports and active recreation - 11.2% Beauty and health - 11.2% Auto and Moto goods – 5.6% Interior accessories – 11.2% Fittings – 11.2% Bathroom fittings - 5.6% Furniture - 5.6% Stationery and books - 11.2% Weddings and events - 11.2% Security and protection - 5.6% Household appliances - 5.6% Watches - 11.2% Shoes - 11.2% Goods for children - 11.2% Children's furniture - 5.6% Clothing accessories - 11.2% Electronic components and accessories - 5.6% Lamps and lighting - 11.2% Special purpose clothing - 11.2% Tools - 5.6% Stationary phones and accessories, Smart watches and bracelets, Video surveillance – 5.6% TVs - 2.24%

To ensure a smooth order processing and avoid any issues, it is advisable to reconfirm the order with the customer before sending it, especially if there is a possibility of cancellation or change of mind. Once a buyer places an order on ZoodMall, it is forwarded to the seller. The seller has a timeframe of 24 hours to verify and confirm the order details, including the quantity and value of the goods, shipping address, and payment method. If all the information is accurate and in order, the seller should proceed to confirm the order. Once the order is confirmed, the seller is responsible for shipping the goods to the buyer within 2-3 days. During this process, ZoodMall handles the payment from the buyer, deducts the platform service fee, and transfers the remaining amount for the goods to the seller. By following this order confirmation and fulfillment process, sellers can ensure efficient and accurate transactions on the ZoodMall platform. In general, the confirmation and processing of a new order on the ZoodMall marketplace is fast and efficient thanks to automated processes and notification systems. This allows sellers and buyers to quickly and easily transact on the platform, which is one of the main reasons why ZoodMall is so popular. In addition, ZoodMall offers sellers and buyers a range of value-added services that help streamline the process of buying and selling on the platform. For example, merchants can use storage, packaging, and shipping services, allowing them to focus on the production of goods rather than logistics and delivery.

Customer reviews play a significant role in influencing future product sales. These reviews can have both positive and negative impacts on a seller's reputation. As many buyers rely on reviews before making a purchase, a negative review can potentially harm the seller's image if it doesn't align with the actual product or if the buyer has misunderstood its proper usage. It is crucial for sellers to actively manage and respond to customer feedback to address any concerns, clarify product information, and ensure customer satisfaction. By maintaining a positive and transparent approach towards customer reviews, sellers can build trust and enhance their reputation in the marketplace.

The exchange processing is a crucial aspect of ensuring customer satisfaction and maintaining a positive relationship between the seller and the buyer. When a customer receives a product and wishes to exchange it for a specific reason, it is essential for the seller to have a well-defined exchange process in place. To facilitate the exchange process, sellers often provide an option for customers to apply through an application or contact the customer support team to initiate the exchange. This allows the customer to communicate their concerns or dissatisfaction with the received product and request an exchange for a new, non-defective item.

How can a good product photograph increase sales for your business? Having an eCommerce store to sell your product is one of the best strategies to increase your sales. However, the rise in e-commerce today has brought a tough end to online shopping. This means that for any e-commerce that wants to sell online, it's no longer enough to put a product description with a mediocre image. It is necessary to make the presentation of the product as attractive as possible. Indeed, one of the main methods of selling on the web is to use a professional product photo that generates interest and attracts attention. In this article, we will tell you how good product photography can increase sales for your business. First impression It is believed that a well-taken photo accounts for at least 80% of sales success. Undoubtedly, a good photo makes the buyer pay attention to the product. This is the main and most descriptive description of the product. It is the first thing a customer sees when they are about to make a purchase. According to statistics, 8 out of 10 potential buyers will not consider a product without a photo. Therefore, you must make sure that the photo of the product being offered is attractive in order to capture the attention of your customer. Help in decision making! Simple question: would you buy a dress based solely on its description? As a customer, you will most likely need some sort of visual reference to help you feel confident when making a purchase decision. It is true that written text is necessary when specifying material, size, weight, etc. However, the quality of the images offered on a product is critical to achieving a user conversion to an eCommerce portal. If you offer a low quality image, the user will be distrustful of the product and e-commerce. This will force him to look for another store to purchase the same product. Increase customer interest in the product Nothing can attract a buyer like a well-taken product photo. When buying on the Internet, a person most often cannot evaluate the product in real life: he is not able to see, touch or try it. A good product photo can convey all of this information. A beautiful picture awakens the desire of the buyer to become the owner of the product. Conversely, in the absence of a well-taken photo, there is a high probability that the product page will not even be opened Build trust and increase the number of buyers. A good product photo reflects the quality of the product being sold as accurately as possible and shows its main properties and characteristics. If the photo doesn't appeal to the person, the product page often won't even open. Conversely, good photos increase the number of visitors, and as a result, increase the number of buyers. In addition, it increases customer loyalty and the likelihood that he will again make a purchase in this store in the future. Conclusion It goes without saying that a good product photo is a key element when it comes to building trust in your online store. Potential customers will feel much more secure when buying, which means they will buy more if you offer them quality graphic information. So by taking care of your e-commerce photography, you will pass on trust and security to your consumers. Did you know that at Zoodmall we have a department called Content Factory where you can submit your products and they create content for you for your products (photos and product description)

The introduction of new functions in the back office of the seller opens opportunities for more flexible management of promotional offers. One of the key new features is the ability to specify a "maximum quantity allowed" for a promotion when it is installed. Sellers now have the ability to choose how many items they wish to sell at the promotional price or at a discount using this new field in the "Promotion Price" section. After installing a promotion, to see where the maximum number of products in the seller's back office is displayed, follow these steps: This greatly increases the flexibility and control of sellers over promotional offers. Previously, sellers were limited to a predetermined number of items that could be sold at a promotional price. However, with the introduction of a new feature, they can tailor the number of products available to fit their needs and sales strategy.

We are excited to share the news of our recent interface update for Zood partners. Our team has dedicated significant effort to enhance the visual aesthetics and functionality of our platform, providing a fresh and modern look for an improved user experience. With this update, we have carefully redesigned the interface to create a more visually appealing and intuitive environment for our partners. The updated interface incorporates modern design elements, streamlined navigation, and enhanced features, ensuring a seamless and efficient workflow.

ZoodMall is an online marketplace that allows merchants to sell their products worldwide. Adding a gift to an existing product in the ZoodMall system can help increase sales and attract more customers. Here's a little guide on how a ZoodMall seller can add a gift to an existing product.

The introduction of new functions in the back office of the seller opens opportunities for more flexible management of promotional offers. One of the key new features is the ability to specify a "maximum quantity allowed" for a promotion when it is installed. Sellers now have the ability to choose how many items they wish to sell at the promotional price or at a discount using this new field in the "Promotion Price" section. This greatly increases the flexibility and control of sellers over promotional offers. Previously, sellers were limited to a predetermined number of items that could be sold at a promotional price. However, with the introduction of a new feature, they can tailor the number of products available to fit their needs and sales strategy. After installing a promotion, to see where the maximum number of products in the seller's back office is displayed, follow these steps:

To fiscalize your sales through ZoodMall, you need to follow the guidelines provided by the online trading platform. Here is a general overview of the steps involved in the fiscalization process: For fiscalization through ZoodMall, sellers are required to provide specific data and ensure compliance with the new workflow. Here are the key points to consider: Required data: Sellers must provide the following information for fiscalization: TIN (Tax Identification Number) or PID (Personal Identification Number) Fiscal module number IKPU (Identification Code for Products and Services) VAT payer status: Sellers must be registered as VAT payers. Commission agent registration: Sellers should include the sole proprietor LLC "OrientSwiss Tashkent" (TIN 305669413) as a commission agent in their personal taxpayer account. Detailed instructions on how to do this can be found on ZoodMall's platform. Updated workflow: Starting from February 16, 2023, the workflow for fiscal checks has changed. Instead of sellers sending fiscal checks to buyers, ZoodMall now transfers information about the sold products to the Online Fiscal Data Operator (OFD) on behalf of the sellers. Issuing fiscal receipts: ZoodMall will generate and send fiscal receipts to buyers via email. Buyers will receive these receipts for their purchased goods. Tax records: The information about the sold goods will appear in the seller's tax records the next day, ensuring compliance with fiscal reporting requirements.

In today's digital era, the widespread use of mobile devices has made SMS confirmation an invaluable tool for businesses, particularly for self-delivery services. Implementing SMS confirmation for self-pickup offers several advantages that enhance customer convenience and boost sales. When a customer places an order for self-pickup, they receive an OTP (One-Time Password) code via SMS. The seller must obtain this code to verify and confirm the order. This adds an extra layer of security by ensuring that only the intended recipient can confirm the order, safeguarding customer information and order details. SMS confirmation for self-pickup also improves the overall purchasing experience for customers. Receiving an SMS with the OTP code assures them that their order has been successfully received and can be collected promptly. This reduces any anxiety or uncertainty that may arise while waiting for the goods. Furthermore, SMS confirmation serves as an additional communication channel with the customer. If the customer has any questions or issues with their order, they can easily reply to the SMS message. This enables the merchant to promptly address any concerns, resolve problems efficiently, and enhance the customer's satisfaction. Using SMS confirmation for self-pickup also streamlines order processing, resulting in improved business efficiency. By eliminating the need for time-consuming phone calls or email exchanges to confirm orders, the merchant can quickly receive the OTP code and begin preparing the order for pickup. In summary, implementing SMS confirmation for self-pickup optimizes customer convenience, provides a secure verification process, enhances communication channels, and improves overall business efficiency.

إذا لم تستلم شركة الشحن بعض البضائع عند وصولها إلى البائع، فقد يكون هناك احتمال أن يتم تصنيف هذه الطلبات على أنها "طلبات جديدة" في نظام شركة الشحن. في مثل هذه الحالات، قد يستغرق الأمر بعض الوقت قبل أن تتمكن شركة التوصيل من التحقق من هذه الطلبات ومسحها ضوئيًا واستلامها. باعتبارك بائعًا، من المهم ألا تقلق على الفور إذا لم يستلم الساعي بضائع معينة أثناء زيارته للمتجر. قد تتطلب هذه الطلبات وقتًا إضافيًا للمعالجة في نظام شركة الشحن قبل أن تصبح مرئية وجاهزة للاستلام. من المرجح أن تقوم شركة الشحن بجمع هذه الطلبات خلال زيارتها القادمة لمتجر البائع. من المستحسن أن يقوم البائع بتتبع هذه الطلبات المعلقة والتواصل مع شركة البريد أو الإدارات ذات الصلة، مثل Merchant Care أو Logistics، إذا كانت هناك أي مخاوف أو تأخيرات في عملية الاستلام. يمكنهم تقديم التحديثات والمساعدة في ضمان معالجة الطلبات المعلقة بشكل صحيح وجمعها بواسطة شركة التوصيل في الفرصة التالية. من خلال الحفاظ على التواصل ومتابعة هذه الطلبات، يمكن للبائع المساعدة في تسهيل عملية الاستلام السلسة والتأكد من أن جميع البضائع يتم جمعها في النهاية بواسطة شركة الشحن.

يمكن تسليم المنتج النهائي إلى العميل بثلاث طرق مختلفة: موظف خدمة التوصيل (الساعي)، ونقاط إصدار الطلبات، ومكتب البريد (Zood locker الذكي). موظف خدمة التوصيل (البريد السريع): إذا اختار العميل خيار "التوصيل إلى المنزل - من الباب إلى الباب"، فسيقوم موظف خدمة التوصيل (البريد السريع) بإحضار الطلب مباشرة إلى باب منزله. يستغرق التوصيل داخل طشقند من يوم إلى ثلاثة أيام حتى الساعة 19:00، بينما يستغرق التوصيل إلى جميع مناطق أوزبكستان من يومين إلى أربعة أيام، بغض النظر عن الموقع الجغرافي. نقاط إصدار الطلبات (نقطة الاستلام): يتوفر للعملاء خيار اختيار نقطة الاستلام كطريقة التسليم الخاصة بهم. بعد تقديم الطلب، يتم إرسال البضائع إلى نقطة الاستلام المحددة خلال 1-3 أيام. يمكن للعميل بعد ذلك اختيار وقت مناسب خلال أسبوعين لاستلام طلبه من نقطة الاستلام، عادةً قبل الساعة 18:00، من الاثنين إلى السبت. مكتب البريد (خزانة Zood الذكية): هناك خيار آخر للتوصيل من خلال Zood Smart Lockers، المعروف أيضًا باسم ZoodBoxes. يمكن للمشتري استلام البضائع من مكتب البريد في أي وقت. وتوجد بعض الخزائن الذكية في مراكز التسوق ومحلات السوبر ماركت، مما يسمح للعملاء باسترجاع طلباتهم خلال ساعات عمل المبنى. ومن الجدير بالذكر أنه يتم تركيب الخزائن الذكية في جميع أنحاء أوزبكستان. من المهم ملاحظة أنه قبل أن يتمكن التاجر من الاتصال بـ ZoodMall، عليه الدخول في اتفاقية شراكة مع خدمات التوصيل المعنية. وهذا يضمن التدفق السلس للبضائع من البائع إلى مركز التوزيع وفي النهاية إلى العميل. موظفو خدمة التوصيل (السعاة) مسؤولون عن التحقق من جودة البضائع، والتوقيع على شهادة التسليم، ونقل المسؤولية عن البضائع تدريجيًا أثناء عملية التسليم. تشمل خدمات التوصيل عمومًا توصيل الطلبات حتى الطابق الثالث. لا يلزم السعاة بتسليم البضائع فوق الطابق الثالث، وقد تكون المساعدة من العميل مطلوبة في حالات معينة. بالإضافة إلى ذلك، بالنسبة للمنتجات كبيرة الحجم مثل الثلاجات، حيث يتم عادةً تعيين موظف واحد فقط للتسليم، قد لا تتمكن شركة التوصيل من تسليم العنصر بشكل مستقل إلى باب العميل. ومن خلال توفير خيارات توصيل مختلفة، يهدف ZoodMall إلى تلبية التفضيلات المتنوعة وتوفير الراحة للعملاء، مما يضمن تسليم طلباتهم في الوقت المناسب وبكفاءة.

يسعدنا أن نشارككم أخبار إطلاق خدماتنا الجديدة: "مركز التنفيذ"، و"مصنع المحتوى"، و"تمويل الأسهم". تم تصميم هذه الخدمات لتعزيز تجربتك كبائعين على منصتنا وتوفير دعم إضافي لنمو أعمالك. توفر خدمة مركز التنفيذ حلولًا فعالة وموثوقة لتنفيذ الطلبات، مما يؤدي إلى تبسيط عملية تخزين منتجاتك وتعبئتها وشحنها. من خلال مراكز التنفيذ المخصصة لدينا، يمكنك التركيز على عملك الأساسي بينما نهتم نحن بالأمور اللوجستية. تهدف خدمة Content Factory إلى تحسين قوائم منتجاتك من خلال توفير خدمات إنشاء محتوى احترافية. سيساعدك فريق الخبراء لدينا في إنشاء أوصاف مقنعة للمنتج وصورة جذابة لجذب المزيد من العملاء وزيادة المبيعات. تمويل المخزون هو خدمة تقدم الدعم المالي لمساعدتك في إدارة مخزونك وتوسيعه. نحن ندرك أهمية وجود مخزون كافٍ لتلبية طلب العملاء، وتوفر خدمة تمويل الأسهم لدينا خيارات تمويل مرنة لضمان حصولك على الموارد اللازمة لتوسيع نطاق أعمالك. نحن ملتزمون بالتحسين المستمر لمنصتنا وتقديم خدمات قيمة تعزز نجاح شركائنا. تعد هذه الخدمات الجديدة جزءًا من جهودنا المستمرة لتقديم حلول شاملة لاحتياجات التجارة الإلكترونية الخاصة بك. نحن نشجعك على استكشاف هذه الخدمات والاستفادة من الفرص التي توفرها. ترقبوا المزيد من التحديثات والإعلانات بينما نواصل تحسين تجربة البيع الخاصة بك على منصتنا. نشكركم على شراكتكم وثقتكم في منصتنا.

Putting yourself in the shoes of customers is indeed a valuable approach to understanding their experience and meeting their expectations. When it comes to packaging, it plays a crucial role in customer satisfaction and can leave a lasting impression. As a customer, receiving a product with bent, damaged, or wet packaging can be disappointing and frustrating. It reflects poorly on the overall presentation of the item and may raise concerns about the product's condition. To ensure a positive customer experience, it is essential to choose high-quality packaging that not only protects the product but also enhances its appeal. Furthermore, durable packaging can serve additional purposes beyond shipping. Customers may choose to keep the packaging as a keepsake or use it for various purposes in their daily lives, such as storage or organizing. This not only adds value to the product but also promotes your brand as others notice the branded packaging in their homes or when shared with friends and family. By prioritizing high-quality packaging, you can leave a positive impression on customers, encourage repeat business, and attract new customers through word-of-mouth recommendations. Remember, every interaction with a customer is an opportunity to build trust and loyalty, and quality packaging contributes to that effort.

he finished product can be delivered to the customer in three different ways: Delivery service employee (courier): The customer selects the "Door-to-Door" delivery method when placing the order. Delivery within the territory of Tashkent is typically completed within one to three days, until 19:00. Delivery to all regions of the Republic of Uzbekistan takes approximately two to four days, irrespective of the geographic location. Before connecting to ZoodMall, merchants are required to enter into a partnership agreement with delivery services. The courier who collects the goods from the seller ensures that they are packed and prepared according to quality standards and signs the delivery certificate at the distribution center. Responsibility for the goods gradually transfers between the participants in the delivery process. Points of issue of orders (Pickup Point): Customers can choose the "Pickup Point" delivery method, which allows them to order a product at a lower price. After the goods are ready, they are sent to the designated pickup point within 1-3 days. Customers have the flexibility to choose a convenient time to pick up their order within two weeks, before 18:00, from Monday to Saturday. Smart lockers (ZoodBox): Buyers have the option to pick up their goods from post offices or parcel lockers located in shopping centers and supermarkets. Smart lockers provide 24/7 accessibility for customers to retrieve their orders during the opening hours of the respective buildings. Installation of such smart lockers is currently underway throughout the Republic of Uzbekistan. It is important for customers to select their preferred delivery method when placing an order, ensuring that it aligns with their convenience and preferences. ZoodMall works closely with delivery services and provides multiple options to cater to different customer needs.

If the courier fails to pick up the order within the specified timeframe of 24 hours, the seller should take the following steps: Contact the Merchant Care department: The seller should reach out to the Merchant Care department and inform them about the issue. They can do this by submitting a request or contacting the department directly. Request pickup: When contacting the Merchant Care department, the seller should request a pickup for their order that has not been collected by the courier. It is important to provide relevant details such as the order number and any other necessary information. Communication with Logistics Department: The Merchant Care department will then liaise with the Logistics Department to escalate the request for pickup. They will forward the request and ensure that it reaches the logistics team promptly. Logistics team action: The logistics team will receive the request and prioritize picking up the order from the seller as quickly as possible. They will coordinate with the seller to arrange a new pickup schedule or provide alternative instructions for the collection of the order. By contacting the Merchant Care department and initiating the request for pickup, the seller can ensure that the logistics team takes the necessary steps to collect the order in a timely manner. Communication and cooperation between the seller, Merchant Care, and the Logistics Department are essential to resolve the issue efficiently.

If the courier has lost the items, it is the responsibility of the courier company to fully refund the cost of the items without any discounts. However, the seller must provide evidence that the lost item was indeed shipped to the courier. To protect themselves against such situations, sellers can take certain measures. One effective option is to create an act of acceptance of the transfer of goods by the seller. This document serves as proof of the actual transfer of items to the courier during collection. By documenting the transfer, the seller can provide evidence of their fulfillment of the delivery obligation. Additionally, sellers can upload video recordings from their store, clearly showing the number of orders the courier collected on the day of shipment. These recordings can further support the seller's claim regarding the transfer of goods to the courier. It's important to note that oral evidence alone is not sufficient to substantiate the fact of the transfer of goods, as the seller is considered an interested party. Therefore, having proper documentation and supporting evidence is crucial in cases where items are lost during the delivery process.

The courier may refuse to accept the goods in certain cases to ensure the proper handling and delivery of items. These cases include: Improper presentation of goods: If the goods are already damaged, have scuffs, dents, or are not neatly packaged when handed over to the courier from the store, the courier may refuse to accept them. It is important for sellers to ensure that the goods are in good condition and properly packaged before handing them over to the courier. Seller's refusal to pack the goods: If the seller refuses to pack the goods, it can create a higher risk of damage during delivery. In such cases, the courier company may decline to accept the unpacked goods as they may not be adequately protected. It is recommended for sellers to properly pack their goods to ensure their safe transportation. By ensuring that the goods are in proper condition and adequately packaged, sellers can help facilitate a smooth acceptance process by the courier and minimize the risk of damage during delivery.

If an item is damaged by the courier company during delivery, it is important to take the following steps to seek reimbursement for the damage: Write a claim letter: Prepare a formal claim letter outlining the details of the incident, including the date of delivery, tracking number, description of the damage, and any supporting evidence such as photographs. Clearly state that you are seeking reimbursement for the damage caused by the courier company. Send the claim letter: Send the claim letter to the courier company's customer service department. Make sure to retain a copy of the letter for your records and consider sending it via certified mail or with a delivery confirmation to ensure it reaches the intended recipient. Investigation process: The courier company will initiate an investigation to determine where the breakdown occurred during the delivery process. They may contact various employees within the company, such as couriers, warehouse staff, or delivery personnel, to gather information and evidence related to the incident. Reimbursement: Once the courier company completes their investigation and determines that they are responsible for the damage, they will be prepared to reimburse you for the incurred damage. The reimbursement should cover the cost of the item, any shipping fees, and potentially any additional expenses incurred due to the damage. It's important to note that the process of investigation and reimbursement may take some time, depending on the courier company's procedures and policies. It's recommended to maintain open communication with the courier company throughout the process and follow up if necessary to ensure a timely resolution. By following these steps and providing the necessary documentation and evidence, you can increase the likelihood of receiving reimbursement for the damage caused by the courier company.

In this video you can watch the process of putting orders into ZoodBBox

باعتبارك بائعًا، قد يمثل العثور على مركز التنفيذ المناسب لمنتجاتك تحديًا كبيرًا. لهذا السبب، يسعدنا أن نقدم لك فرصة رائعة لتخزين أغراضك في مركز التنفيذ الخاص بنا في زوود، مجانًا تمامًا لمدة تصل إلى ٤٥ يومًا. من الآن وحتى نهاية سبتمبر ٢٠٢٣، سنتنازل عن رسوم التخزين لأول ٤٥ يومًا للبائعين الجدد الذين يختارون تخزين منتجاتهم في مركز معالجة الطلبات لدينا. وهذا يعني أنه يمكنك الاستفادة من وسائل الراحة الاستثنائية لدينا، بما في ذلك مرافق التخزين التي يتم التحكم في درجة حرارتها وإجراءات الأمان الحديثة، دون تكبد أي تكاليف إضافية. عند زوود، ندرك أن كل بائع تجزئة لديه احتياجات فريدة. ولهذا السبب تم تصميم مركز التنفيذ الخاص بنا ليكون مرنًا وقابلاً للتطوير، مما يسمح لك بتخزين أكبر قدر تريده من المخزون. سواء كنت مبتدئًا أو بائعًا ذو خبرة، فإن مركز التنفيذ لدينا هو الحل المثالي لجميع احتياجات التخزين الخاصة بك. إذا كنت تبحث عن طريقة موثوقة وفعالة من حيث التكلفة لتخزين منتجاتك، فلا تبحث سوى عن زوود. استفد من عرض التخزين المجاني لمدة ٤٥ يومًا الذي نقدمه اليوم واكتشف كيف يمكن لمركز التنفيذ الخاص بنا تعزيز أعمالك.

في ZOOD، ندرك أهمية إدارة المخزون في إدارة الأعمال التجارية الناجحة عبر الإنترنت. نحن ندرك أن مراقبة مستويات المخزون يدويًا قد تستغرق وقتًا طويلاً بالنسبة للبائعين. ولهذا السبب نعمل باستمرار على تحسين المكتب الخلفي للبائع (SBO) وتقديم أدوات جديدة لتبسيط عملية المبيعات الخاصة بك. يسعدنا أن نعلن عن ميزة جديدة من شأنها تبسيط إدارة المخزون بالنسبة لك. يمكنك الآن بسهولة التحقق من كمية العناصر الموجودة لديك في المخزون في مركز الوفاء ZOOD مباشرة من حساب البائع الخاص بك (SBO). يمنحك هذا تحكمًا أكبر في مخزونك ويسمح لك بمراقبة مستويات المخزون عن كثب. للوصول إلى هذه الميزة، ما عليك سوى تسجيل الدخول إلى المساحة الشخصية للبائع (SBO)، والنقر على زر "الإتمام"، والانتقال إلى "لوحة المعلومات الرئيسية". ستجد هناك قسم "نظرة عامة على التنفيذ" حيث يمكنك عرض معلومات مفصلة حول المنتجات التي تقوم بتخزينها في مركز التنفيذ الخاص بنا. يمكّنك هذا من اتخاذ قرارات مستنيرة بشأن مخزونك والتأكد من عدم نفاد العناصر الأكثر مبيعًا لديك أبدًا. نعتقد أن هذه الميزة الجديدة ستعمل على تبسيط عملية إدارة مخزونك وتعزيز تجربة البيع الخاصة بك في سوق ZOODMALL. هدفنا هو تزويدك بالأدوات والدعم الذي تحتاجه لتحقيق النجاح. إذا كانت لديك أية أسئلة أو استفسارات بشأن هذه الميزة الجديدة، فلا تتردد في التواصل مع فريق دعم البائعين المخصص لدينا. نحن هنا لمساعدتك في تنمية أعمالك التجارية على ZOODMALL. نشكرك على اختيار ZOODMALL كسوق موثوق به.

To specify which goods need to be sent to the warehouse of the Fulfillment Center, please follow the steps shown in the instructional video provided. Once the goods have been successfully shipped to the Fulfillment Center warehouse, you will have access to track their status and manage them through your merchant back office. This allows you to efficiently monitor inventory and handle fulfillment processes for your products.

At Zood, we prioritize maintaining smooth and efficient financial transactions with our partners. To ensure timely and organized mutual settlements, our dedicated Accounting Department facilitates regular payment exchanges three times a week, specifically on Mondays, Wednesdays, and Fridays. This commitment to consistent and reliable payment processing reflects our emphasis on upholding deadlines, fostering strong partnerships, and building trust. It also plays a vital role in promoting financial stability and enabling long-term planning for all parties involved.

To ensure a smooth process for sending goods to the Fulfillment Center warehouse, please follow the steps outlined in the instructional video. These steps will guide you through the process of specifying which goods need to be sent to the warehouse. Once your goods have been shipped to the Fulfillment Center warehouse, you will have the ability to track their status and manage them through your merchant back office. This allows you to stay updated on the inventory levels and fulfillment of your products. By effectively utilizing the Fulfillment Center and leveraging the features provided in your merchant back office, you can streamline your operations and focus on growing your business. If you have any further questions or require assistance, our support team is available to help you. Thank you for choosing our Fulfillment Center as your trusted warehousing solution.

A fulfillment center is a warehouse facility that handles various processes involved in order fulfillment for e-commerce businesses. It serves as a central hub for managing inventory, processing orders, packaging products, and facilitating their delivery to customers. The primary goal of a fulfillment center is to ensure efficient and timely order fulfillment, allowing businesses to deliver goods to customers as quickly as possible. The fulfillment center is responsible for receiving incoming inventory from sellers, storing it in an organized manner, and tracking inventory levels. When an order is placed, the fulfillment center processes the order, picking the items from the inventory, packing them securely, and preparing them for shipment. This includes labeling, packaging materials, and ensuring that products are in good condition. Once the order is ready, the fulfillment center arranges for its delivery through various shipping methods and carriers. Fulfillment centers have specific guidelines and conditions for accepting products, such as the requirement for goods to be properly packaged, sealed, and in good condition. They may have restrictions on certain types of products, such as perishable items, flammable goods, or oversized/bulky items. Adhering to these guidelines helps maintain the quality and presentation of products throughout the fulfillment process. Using a fulfillment center can benefit businesses by outsourcing the complex logistics and operational aspects of order fulfillment. It allows companies to focus on other aspects of their business while relying on the expertise and infrastructure of the fulfillment center to handle the storage, processing, and delivery of their products.

The Fulfillment Center is a state-of-the-art warehouse facility that plays a crucial role in managing the entire order fulfillment process, from inventory storage to order processing and delivery. It serves as the backbone of the logistics infrastructure for the ZOOD marketplace, enabling efficient and timely processing of customer orders. The Fulfillment Center is designed to handle large volumes of goods, ensuring that products are stored securely and can be quickly accessed when orders are received. By leveraging the Fulfillment Center, ZOOD can streamline its operations, improve order accuracy, and expedite delivery to provide a seamless shopping experience for its customers.

Effective content is crucial for online merchants as it directly influences customer purchasing decisions. High-quality visuals are particularly important in attracting buyers and conveying product details accurately. To showcase product size effectively, it's essential to provide clear and informative images that help customers understand the dimensions. To learn more about optimizing your product images to showcase size and increase sales, we recommend watching the provided video. It will provide valuable insights and strategies to enhance your content and maximize your success as an online merchant. A marketplace is indeed a platform that connects sellers and buyers, and the quality of content plays a crucial role in attracting and engaging potential buyers. Here are some important content rules to follow on the marketplace: Provide complete product information: Make sure to include all relevant details about the product, such as its name, description, features, images, price, and shipping terms. This comprehensive information helps buyers understand the product and make informed purchasing decisions. Use attractive images: High-quality images are essential to showcase your products effectively. Capture clear and appealing images from various angles to provide a visual representation of the product. Engaging images can grab buyers' attention and increase the likelihood of making a purchase. Craft a clear product description: Your product description should be concise, informative, and easy to understand. Clearly highlight the features, benefits, and potential uses of the product. Use simple and engaging language to communicate the value of the product to potential buyers. Regularly update product information: Keep your product information up to date, especially when there are changes to pricing or shipping terms. This ensures that buyers have accurate and current information, avoiding any confusion or discrepancies between the seller and the buyer. By adhering to these content rules, you can enhance the appeal and clarity of your product offerings on the marketplace, ultimately attracting more buyers and increasing your sales potential.

ZOOD Content Factory is a service offered by ZOOD that aims to simplify the process of creating, producing, and publishing product content for online merchants. It is designed to enhance the sales potential of products by providing high-quality visuals and comprehensive product information. The Content Factory team works to capture and incorporate suitable product photos from various angles, along with accurate product characteristics and descriptions. By utilizing this service, online merchants can benefit from professionally created content that showcases their products in an appealing and informative manner. The goal of ZOOD Content Factory is to support merchants in maximizing their sales potential by ensuring their product content is engaging, visually appealing, and informative.

Content in the marketplace refers to the various types of information used to promote and sell goods on the platform. It includes textual material, images, videos, customer reviews, and other elements that capture the attention of potential buyers and encourage them to make a purchase. Effective marketplace content serves as a powerful tool for attracting customers, increasing brand awareness, and establishing trust between sellers and buyers. It enhances the quality of product descriptions, provides additional information that sets products apart from competitors, and highlights the unique benefits they offer. Sellers on marketplaces have the opportunity to utilize diverse content formats, such as compelling text descriptions, visually appealing product photos, engaging video reviews, detailed product usage instructions, and authentic customer reviews. Optimizing content for search engine optimization (SEO) helps improve visibility in search results and boosts product discoverability. Marketplace platforms often provide sellers with tools and features to create and enhance their content, such as photo editors and video editors. These resources enable sellers to produce high-quality content that enhances the presentation of their products and contributes to improved sales performance. It is essential for sellers to adhere to content rules set by the marketplace. These rules may include guidelines such as not using content from social media platforms, utilizing a white background, placing the product in the center of the photo, excluding product tags, avoiding hand-held product displays, refraining from signatures on photo content, capturing high-quality images, taking photos from multiple angles, using mannequins for clothing, and displaying the entire pair of shoes for footwear products. Overall, marketplace content plays a pivotal role in establishing a connection between sellers and buyers, elevating the quality of products and services, and ultimately driving successful sales transactions on the platform.

ZOOD Marketplace is proud to introduce its very own Content Factory, an innovative platform designed to help merchants create high quality content for their products. With ZOOD Content Factory, merchants can easily and efficiently create compelling and informative product descriptions and images that help attract more customers and increase sales. ZOOD Content Factory is designed with flexibility and customization in mind, allowing merchants to customize their content to suit their specific needs and preferences. Whether merchants want to highlight specific features, showcase product use cases, or simply showcase their products in the best possible light, ZOOD Content Factory offers the tools and resources you need to succeed. In addition, ZOOD Content Factory is backed by a team of experienced content creators who are dedicated to helping merchants create the most compelling and effective product content. With their experience and support, sellers can be confident that their products will be presented in the best possible way, helping them to attract more customers and increase sales. All in all, the ZOOD Content Factory is an essential tool for any merchant who wants to be successful on the ZOOD marketplace. With its user-friendly interface, customizable features, and a dedicated team of content creators, it offers everything merchants need to create compelling and effective product content that will help them stand out from the competition and increase sales.

المخزون هو العملية التي تقوم الشركة من خلالها بفحص كمية وقيمة مخزونها في المستودع. وهذه العملية مهمة لمحاسبة أموال الشركة وتحديد وضعها المالي. ومع ذلك، قد يتطلب عد المخزون أيضًا تكاليف مالية إضافية. على سبيل المثال، قد تحتاج الشركة إلى استئجار معدات إضافية أو تعيين موظفين مؤقتين لتسريع عملية الجرد. بالإضافة إلى ذلك، قد يكشف المخزون عن الحاجة إلى عمليات شراء مخزون إضافية لتلبية طلب العملاء. يمكن للشركات استخدام مجموعة متنوعة من الأساليب لتمويل مخزون المخزون. إحدى الطرق هي استخدام أموالك الخاصة. يجوز للشركة استخدام رأس مالها الخاص أو تخصيص أموال إضافية من أصولها المتداولة لتغطية تكاليف المخزون. طريقة أخرى للتمويل هي استخدام القرض أو القرض. يجوز للشركة التقدم بطلب إلى بنك أو مؤسسة مالية أخرى للحصول على قرض أو قرض لتغطية تكاليف المخزون. ومع ذلك، يجب أن يؤخذ في الاعتبار أن ذلك قد يتطلب دفع الفائدة على القرض أو القرض، مما سيزيد من تكاليف الشركة. يمكن للشركات أيضًا استخدام التخصيم أو الخصومات من البائعين كوسيلة لتمويل مخزون المخزون. على سبيل المثال، قد تحصل الشركة على خصم من أحد الموردين عند الدفع بحلول تاريخ معين، أو تبيع فواتيرها للدفع للموردين من خلال شركة التخصيم. بشكل عام، يمكن أن يتم تمويل مخزون المخزون بعدة طرق، بما في ذلك استخدام الأسهم أو القروض أو الاقتراضات أو التخصيم أو الخصومات من الموردين. ولكل طريقة مزاياها وعيوبها، لذلك يجب على الشركات اختيار الطريقة الأنسب حسب احتياجاتها وأموالها.

"Stock Financing," provided exclusively to ZOOD partners, offers financial assistance to partners who choose to sell their products through our Fulfillment Center. Stock Financing is a service designed to empower our partners by providing them with funding to purchase goods throughus. These goods will then be stored in our efficient Fulfillment Center. This means that partners can acquire the necessary stock and be prepared to boost sales without having to invest their own capital. What are the benefits of Stock Financing? - Financial support for purchasing goods and increasing sales. - No personal investment required to procure goods. - Convenient storage and handling of goods in our advanced Fulfillment Center. - Expedited delivery of goods to valued customers. How to utilize the "Stock Financing" service? To access this service, partners simply need to reach out to ZOOD's dedicated manager and submit an application for financing by number +998712090076. Once approved, we will provide the necessary funds for purchasing the goods and organizing their storage in our Fulfillment Center. Our Stock Financing service will significantly contribute to the growth and expansion of our merchant partners' businesses, enabling them to achieve greater sales success. Should you have any inquiries or require further information, please do not hesitate to contact our dedicated manager.

يقوم سوق زوود بتنفيذ إجراء لوضع العلامات الرقمية الإلزامية على الأجهزة المنزلية والأجهزة الأخرى من أجل الامتثال للمتطلبات الجديدة لتشريعات جمهورية أوزبكستان، والتي تم تقديمها وفقًا لمرسوم مجلس وزراء جمهورية أوزبكستان رقم ١٤٨ بتاريخ ٢ أبريل ٢٠٢٢. لا يمكن بيع المنتجات المذكورة أدناه في سوق زوود دون وضع علامة رقمية عليها اعتبارًا من ١ سبتمبر ٢٠٢٣، وهي: • مكنسة كهربائية؛ • غسالة ملابس؛ • الثلاجات والمجمدات. • أجهزة التلفاز والشاشات. • مواقد الغاز المنزلية. • اغطية. • الأفران والمواقد. • أجهزة الميكروويف. • المكاوي. • سخانات مياه؛ • مكيفات الهواء؛ • الأجهزة المنزلية ذات المحرك الكهربائي المدمج (العصارات، الخلاطات، الخلاطات، مطاحن القهوة، مطاحن اللحوم). • جميع أنواع المصابيح.

العلامات الرقمية هي عملية تطبيق رمز متخصص على المنتج أو عبوة المنتج، والغرض منه هو تتبع حركة المنتج الذي تم وضع علامة عليه. تتمثل المهمة الرئيسية لوضع العلامات على المنتجات في ضمان صحة المنتجات المشتراة وجودتها المعلنة. لوضع علامة على البضائع، يتم استخدام رمز مصفوفة البيانات ثنائي الأبعاد، الذي يحدد تاريخ ومكان إنتاج السلعة ويتتبع حركتها على طول السلسلة السلعية: من الشركة المصنعة إلى رابط الجملة والتجزئة وحتى بيع البضائع. البضائع من خلال الخروج عبر الإنترنت. في كل مرحلة، يتم تسجيل بيانات الإنتاج ودوران المنتجات في نظام المعلومات الوطني لوضع العلامات الرقمية وتتبع البضائع - NIS Asl Belgisi.

بحسب بيانات المصادر المفتوحة، بلغ المستوى العام لاقتصاد "الظل" في عام 2019 في أوزبكستان 52.11%. إن وضع رمز مصفوفة البيانات على عبوات المنتجات يجعل من الممكن مكافحة التزييف والتهريب بشكل أكثر فعالية، وحماية الشركات القانونية والمستهلكين من المنتجات المقلدة، وكذلك زيادة تحصيل الضرائب للدولة. ومن خلال تثبيت حركة البضائع المميزة في كل مرحلة من الشركة المصنعة إلى المشتري، يتم استبعاد ظهور البضائع المكررة وإمكانية سحبها المتكرر من التداول. يمكن للمستهلك التحقق من صحة المنتج عن طريق مسح رمز الوسم باستخدام تطبيق الهاتف المحمول ASL Belgisi.

Manufacturers and importers are responsible for applying the marking code, they are obliged to order marking codes, mark the goods at the factory, put the marked goods into circulation and transfer data about the goods to the marking system for further operations by other participants in the circulation of goods. For the issuance of marking codes and the operation of the Asl Belgisi system, the operator of CRPT TURON LLC is responsible. It is he who ensures the creation, operation and development of the Asl Belgisi.

Violation of marking rules by manufacturers and sellers is subject to a fine in the amount of net revenue received in the last reporting quarter. That is, all profits for this period go to pay the fine.

Service provider: a legal entity that, on behalf of a participant in turnover, applies an identification tool (DataMatrix code) to consumer packaging or a label. The service provider is not a member of the state information system. is a contracting company that provides services for applying marking codes. The service provider does not work with the "Medications" product group. Integrator: Integrator - is a contracting company that develops integrated solutions for the automation of technological and business processes in the organization. Integrators help UOTs connect to the marking system. and comply with all rules and standards enshrined in regulatory legal acts, install and maintain marking equipment and software.

• A participant in the circulation of goods is registered with the NIS Asl Belgisi. • The manufacturer or importer orders a digital code and puts a unique code on the product. • The marking code records the entire logistics chain along which the subject of marking moves, from the factory to the consumer, from the introduction into circulation to the withdrawal of goods from circulation. • The code is scanned by a participant in the circulation of goods with a special 2D scanner when selling at an online checkout. This is how information about the disposal of products from circulation is transmitted to the system. • Using a mobile application for digital marking of goods, the consumer can check its legality.

The cost of digital marking is determined by the Resolution of the Cabinet of Ministers No. 833 of December 31, 2020: • according to Decree No. 833 of December 31, 2020, the Operator charges a fee of 68 soums for one marking code (VAT is paid separately). • the code is paid only by the manufacturer or importer of the product. • other participants (wholesale, retail, consumers) pay nothing.

We are located at the following address: 81, Makhtumkuli Street, Dustobod Mahallya, Yashnabad district, Tashkent, the Republic of Uzbekistan. You can also contact us at the following contact details below: https://www.zood.biz/contact

The ZOOD ecosystem is a digital lending platform that drives financial inclusion by providing innovative and accessible financial solutions to over 300 million individuals and SMEs in Pakistan, Iraq, Uzbekistan, and Lebanon. Headquartered in Switzerland, ZOOD has ten offices serving over 10 million users across its fast-growing FinTech emerging markets. ZOOD provides a holistic ecosystem encompassing FinTech (ZoodPay), E-commerce (ZoodMall), E-logistics services (ZoodShip) and E-Investment (ZoodInvest), with lending at the core of its operations. ZoodInvest is a halal investment instrument that attracts capital from investors and further channels it to the sale of goods through other Halal products within the ZOOD Ecosystem on an installment basis.

ZoodInvest is a limited partnership established in accordance with the legislation of the Republic of Uzbekistan, the main purpose of which is to attract and further invest the funds of investors in strict accordance with the Islamic finance principles. ZoodInvest attracts capital from investors and directs it to the sale of goods, works and services within the ZOOD ecosystem.

ZoodInvest acts as a general partner (asset manager) of the Limited Partnership, while the funds of the investor (acting as a limited partner) are contributed to the partnership as a replenishment of the authorized capital of the partnership and distributed for the purpose of financing commercial operations (halal purchase and sale of goods) within the framework of the ZOOD ecosystem. The profit received as dividends will be distributed among investors (limited partners), considering a certain fee for asset management services. From a legal perspective, all investors are considered to be limited partners of this commercial business. The ZoodInvest model operates in accordance with the following regulatory framework: - The Law of the Republic of Uzbekistan "On Economic Partnerships" - Civil Code of the Republic of Uzbekistan

Investment from foreign nationals is not yet available, but we are planning to launch this product in the near future as well.

At this moment ZoodInvest takes full responsibility for effectively managing your investments. Our team utilizes the best available expertise, business and risk management practices and technologies to ensure your assets are handled in the most transparent, effective and profitable way through ZOOD’s Halal products within the ZOOD Ecosystem.

The following documents regulate all of our relations with investors and serve as due proof of your investments: - Terms and Conditions – a legally-binding document outlining both parties’ rights and responsibilities. - Privacy policy – a document that serves as the foundation for securely storing and utilizing user information. - Foundation Agreement – an agreement that is formed and executed when the investor becomes the actual equity holder after due registration with the Public Services Center under the Ministry of Justice of the Republic of Uzbekistan.

1. Download the ZOOD App; 2. Choose the ZoodInvest tab in the App; 3. Go through the verification and identification process; (Passport/ID photo, selfie, etc.); 4. Read and agree to (accept) all the relevant Terms and Conditions and Privacy Policy; 5. Insert the desired amount into your investment account; 6. Add your card using OTP verification; 7. Charge your investment account with the funds from your card.

- Minimum investment amount – 1 000 000 Uzbek soums. - Maximum investment amount – no limit. - Minimum investment period – 1 month - Estimated Profit – 24-26% per annum. - Profit withdrawal period – Every 1 month debited to the card added in the App. - Profits can be reinvested – yes. Reinvestment is the process of redirecting profits back into the original investment made by an investor in a partnership. This process is repeated every single month unless an investor chooses to withdraw their earnings. - Early withdrawal of the entire investment amount and accrued profits is available on the first business day of each calendar month. The exit from the partnership is however possible by abiding to the 90 days prior notice from the investor and submitting the relevant application in the App, as governed under the Uzbek Law on Business Partnerships. In this case, the accrual of profits stops from the date of submitting the relevant application in the app.

Citizens of the Republic of Uzbekistan, who are 18 years or older and possess a valid official identity document, can make investments through ZoodInvest from anywhere in the world and who are the users of ZOOD Ecosystem.

لا، فطبقاً لمبادئ التمويل الإسلامي ليس هناك ضمان حيث أن الشركاء الذين يتقاسمون الأرباح يجب أن يتقاسموا الخسائر أيضاً، حيث لا يمكن لأي فرد أو منظمة أن تكون متأكدة من تحركات السوق المستقبلية. ومع ذلك، لدينا الأساليب الأكثر ابتكارًا لتقييم المخاطر وأفضل الخبرات في مجال الاستثمار وإدارة الأصول لمساعدتنا في التنبؤ بدقة بعائدات استثمارك.

The investor's profit directly depends on the limited partnership's profit, which in turn is tied to several indicators. These are: - Volume of trade within the ZOOD Ecosystem – the higher the trade volume, the greater the potential profit and vice versa; - Regularity of payouts - If payments are made in a timely manner, we can reinvest them into new transactions, generating more profit; - Cost optimization - We meticulously manage all costs and negotiate agreements that will yield the highest profits.

Your investment will be active from the date of your investment and your profit will be calculated at the end of the next month, following the month of the investment because according to our system, payments from financed transactions will begin to flow to our Limited Partnership on average 1 month after they are concluded.

You can withdraw your profits to your card attached to the ZOOD app on the first business day of every calendar month following the date of your registration as a limited partner at the Public Services Agency. This procedure is activated by a special button in the ZOOD app. Early withdrawal of the entire investment amount and accrued profits is available on the first business day of each calendar month after re-registration at the Public Services Agency and subject to submission of the relevant application no later than the 25th day of the month preceding the month of withdrawal. However, withdrawal from the partnership is possible only after the relevant re-registration at the Public Services Agency. In this case, the accrual of profit stops from the date of submitting the relevant application in the app.

Any profit that is accrued on your investments is considered to be your income from dividends and ZoodInvest serving as your tax agent will withhold 5% of the accrued profit at the time of payment. Please note, however, that ZoodInvest does not bear any responsibility on the tax accrual and is not providing any tax advice, and you should independently check with your tax advisors for any tax implications that may arise under the relevant tax legislation of Uzbekistan.

كمستثمر، يحمي ZoodInvest حقوقك بالطرق التالية: - قبول استثماراتك فقط من خلال البنوك الرسمية أو أنظمة الدفع (المدعومة من البنوك) والتي تتطلب التحقق من كل من المستلم والمرسل؛ - عكس حقوق والتزامات المستثمر وZOOD في الشروط والأحكام الخاصة بنا واتفاقية التأسيس؛ - جعل كل مستثمر صاحب أسهم في ZoodInvest، مع تسجيل الحالة المذكورة وتأكيدها من قبل وكالة الخدمات العامة التابعة لوزارة العدل في جمهورية أوزبكستان - وهذا يؤكد أن هناك علاقة قانونية مشروعة بين المستثمر وZoodInvest.

We direct your funds across all our sales for installments transactions within the ZOOD Ecosystem. For example, if you invest 100,000,000 Uzbek soums, we may distribute them to 100,000 separate sales transactions in sports equipment, electronics trading, large and small household appliances, construction materials, automobile parts, and so on. Based on 5 years of experience of ZOOD in Uzbekistan and also considering our strict and sophisticated scoring procedures the likelihood of being unable to meet the repayments for all 100,000 transactions is extremely low, and thus the risk of completely losing your investment is also rather small.

At present, the financing of other businesses outside the scope of the ZOOD Ecosystem has not yet been established, but we are planning to explore those opportunities and we will share all the relevant information if and when such products are launched.

Before launching any products, we always consult with special Independent Sharia Consultants and procure their approval on the compliance of any models. In addition to that, for all of our products that are considered Shariah compliant we always acquire goods or services that we intend to sell before any transaction occurs. Furthermore, all of our business processes at ZoodInvest are subjected to regular audits in accordance with the laws of Shariah.

ZoodInvest is comprised of two legal entities: - The Limited Partnership "ZOOD HALAL INVESTMENTS KOMMANDITNOE TOVARISHESTVO" that receives funds from investors, who are also registered as equity-holders of this Limited Partnership, to conduct its main commercial activities. - LLC "ZOOD HALAL INVESTMENTS" (the "Management Company") serves as the General Partner of the Limited Partnership and is responsible for managing the assets and its activities.

لا، في مخططات بونزي، يتم ببساطة إعادة توزيع أموال المستثمر على المستثمر الثاني دون خلق أي قيمة حقيقية أو فائدة اقتصادية. في المقابل، فإن الاستثمار من خلال زوودنفيست له قيمة مضافة للنشاط الاقتصادي والنمو من خلال تمويل المعاملات التجارية ضمن نظام زوود البيئي، بما يتوافق مع اللوائح القانونية ذات الصلة.

سيتم استخدام مساهماتك المالية في معاملات البيع بالتقسيط للسلع والخدمات داخل نظام ZOOD البيئي. وهذا يعني أن البضائع يتم شراؤها من متجر بتكلفة معينة - على سبيل المثال، بسعر 100 سوم أوزبكي و/أو بسعر مخفض معين مطبق ثم بيعها مقابل 120 سوم أوزبكي. هذه الهوامش وهوامش الربح والخصومات تولد أرباحًا للمستثمر. بمعنى آخر، تأتي أرباح المستثمر وZoodInvest حصريًا من أنشطة التداول، وبالتالي فهي غير مرتبطة بأي توليد للفوائد. وبالإضافة إلى ذلك، يجب على الشركاء الذين يتقاسمون الأرباح أن يتقاسموا الخسائر فيما بينهم وفقًا لمبادئ التمويل الإسلامي. وبما أنه لا يمكن لأي فرد أو كيان قانوني التنبؤ بحركات السوق المستقبلية، وبالتالي لا توجد أي ضمانات

Any products within the ZOOD Ecosystem that are Sharia-compliant are operated under the reseller model, which means that we always acquire a product or service that we intend to sell before any transaction occurs. This structure is in compliance with Musawwamah principle of Islamic finance.

The Muslims Board of Uzbekistan issued a Fatwa after conducting a thorough and extensive study of our operations. Furthermore, we have also received the same Fatwas from the Board of Muslims of Uzbekistan for all of our installment products within the ZOOD Ecosystem. Equally, these operations have been validated by our independent Shariah advisors. Please click below to visit the page with relevant Shariah compliance certifications.

No, investing in ZoodInvest is not a form of trading. It rather provides its subscribers with an opportunity to have a passive income and the investments are directed towards financing installment transactions within ZOOD Ecosystem.

Contract of accession to ZOOD ECOSYSTEM As you know, we recently updated the Zood Ecosystem Cooperation Agreement, now it is the ZOOD Ecosystem Accession Agreement. You can find out the details by following the links below. We recommend that you download and read these files. Treaty and Agreement Click here for the ZOOD Ecosystem Application. Click here to read the ZOOD Ecosystem 01.07.2024 - Seller's Accession Agreement. Previous Versions of contract 01.04.2024 - Seller's Accession Agreement 29.01.2024 - Seller's Accession Agreement 25.10.2023 - Seller's Accession Agreement 01.08.2023 - Seller's Accession Agreement 05.04.2023 - Seller's Accession Agreement 15.02.2023 - Seller's Accession Agreement 02.02.2023 - Seller's Accession Agreement

1. Upon receipt of your complaint, we will issue a Complaint Identification Number (Complaint ID) for your reference and tracking convenience. Should your submission be registered outside of our business hours, rest assured that an acknowledgment will be sent on the subsequent business day. 2. You can use this Complaint ID to keep an eye on your complaint's progress by simply contacting us via In-App chat or email at support.pk@zoodpay.com to check! Please note that the acknowledgment response will include information such as your Complaint ID, details of the complaint process, and expected timelines for resolution.

At ZOOD, we are committed to thoroughly investigating and resolving complaints. Our procedure is as follows: 1. Interim Reply: If a complaint requires a detailed investigation, we provide you with an interim reply within 5 working days. We notify the customer via In-App chat, email, or phone call. 2. Standard Resolution Time: The resolution time varies based on the nature of the complaint: - Complaints requiring minimal investigation are resolved within 24 to 48 working hours. - If further investigation, additional information from the customer, or escalation to another department is needed, resolution may take up to a maximum of 15 working days. We provide the final reply to the customer via In-App chat, email, or phone call. - For complaints involving crucial investigation and partner involvement, resolution may take up to a maximum of 30 working days. We provide the final reply to the customer via In-App chat, email, or phone call. Rest assured, our priority is to address your concerns effectively and provide timely updates as soon as possible.

You can lodge a complaint through one of the following methods: In-App Chat: Contact our Customer Support team via In-App chat for immediate assistance. Email: Write an email to support.pk@zoodpay.com to submit your complaint. Mail Address: 1st Floor, Plot No. 8 & 9, Mai Kolachi Bypass, Intelligence Colony, Karachi Upon receiving your complaint, our team will register and acknowledge it within one working day. For complaints received after working hours, you will receive acknowledgment the following working day. You will be provided with a unique Complaint ID via our In-App chat, designated email address, or from designated contact numbers dedicated to handling complaints, enabling you to track its progress. Please ensure to provide complete details of your account, including: Registered account number Order ID Purchase number. Clear complaint statement Attach authentic documents relating to the complaint, such as screenshots or videos.

If your complaint has not been adequately resolved by us, you have the option to lodge a complaint with the Securities and Exchange Commission of Pakistan (SECP). However, please note that SECP will only entertain complaints that were first directly requested to be redressed by ZOOD and were not adequately resolved by the company. Additionally, SECP will only handle complaints that fall within their regulatory domain and competence.

Yes, Tez Financial Services Limited, operating under the brand name ZOOD, is a licensed entity. We are authorized by the Securities and Exchange Commission of Pakistan (SECP), and our license number is SC/NBFC-173/TFSL/2021/08.

Tez Financial Services Limited (ZOOD) provides Buy Now Pay Later (BNPL) financing using Musawamah Mode of financing for goods listed on ZOODMall at Musawamah Sale Price in installments. Its Shariah compliance is overseen by Usmani & Company's (UCO) Shariah advisors.

We're available for assistance through In-App chat or via email at support.pk@zoodpay.com from 9:00 am to 5:00 pm. Our UAN is: 042-111-839-839.

ZOOD will contact you through the company's designated phone numbers: 1. 042-32155188 2. 042-38329614 3. 042-32153093 4. 042-32153094 For SMS communication, our designated code is 9663. Additionally, we may reach you via In-App chat or through our designated email addresses: support.pk@zoodpay.com. If you receive a call from any number other than those listed above, please notify us immediately through the In-App chat or by emailing us at support.pk@zoodpay.com, and avoid engaging with such individuals.

We are sorry to see you go. Before you delete your account, you need to do the following: Check for active installment orders. Ensure there are no active orders with outstanding payments linked to your account. Check your active wallet cashback and coupons. If you still have a balance in your wallet, and coupons please try your best to utilize it by placing an order. If you are sure about deleting your account, navigate to Account > Delete Account, provide a reason, and an OTP will be sent to your mobile number and email to authenticate the user.

All payments are processed through PCI DSS certified payment gateways. Thanks to this, information about your card and payment is transmitted in encrypted form, so it cannot be intercepted or read. And no one except you owns information about your card data.

You can update your profile in the App by following these steps: Navigate to Account. Click on your name located at the top. Update the following: Name: Click the name field and edit the name as per CNIC. Mobile number: Click on "Change," enter the updated number, and verify it via OTP. Please ensure that the updated number's SIM card is in the same phone. Shipping address: To edit the default address, click on the shipping address and select "Edit." To add a new address alongside the default address, click "Add new address." For more information, contact us via In-App chat.

No, you cannot directly delete your card; however, you can request us to do so. Nevertheless, before proceeding, it's important to understand the significance of card linking, particularly if there are outstanding transactions. Linking your card ensures automatic deduction of payments on the due date, offering peace of mind. Therefore, card linking remains essential until the payment is settled. For customers without outstanding transactions, you can provide your details at support.pk@zoodpay.com or message us via the In-App chat, and we'll forward your deletion request to the relevant department. Kindly note that once the card is deleted, refunds will not be possible. Thank you for your understanding and cooperation.

ZOOD Mall is a digital lending platform dedicated to fostering financial inclusion. We achieve this by offering innovative and accessible financial solutions to over 300 million individuals globally, including those in Pakistan, Uzbekistan, and Lebanon.

ZOOD Mall offers several advantages that make it a preferred choice: Buy Now Pay Later Solution: ZOOD provides a convenient Buy Now Pay Later solution, allowing customers to purchase products and pay for them in easy installments. This flexible payment option makes shopping more accessible. Our organization is a licensed entity and ensures all its financial practices are compliant and regulated by SECP. Wide Product Selection: ZOOD features a diverse range of products from renowned suppliers like Naheed, Xiaomi, Allurebeauty, Norah, Joyroom, Soundpeats, Mothercare, and more. Customers can find various items to meet their needs and preferences. Customer Support: ZOOD provides excellent customer support, assisting users with any concerns or inquiries they may have via In-App chat or email at support.pk@zoodpay.com. Overall, ZOOD offers a user-friendly and reliable shopping experience with its Buy Now Pay Later solution and wide selection of products from reputable suppliers.

ZOOD Pay provides a payment solution that allows for convenient installment purchases. When placing an order, you'll need to make an initial down payment using your linked Debit or Credit Card, supported by Visa/Mastercard. Subsequent installments are paid on their respective due dates. Remember, timely payments offer benefits such as increased spending limits and expanded purchase category options.

If you would like to pay in advance for your next payment, please navigate to Account > Installment Calendar and click > Pay Now on the Installment you want to pay. Please note that timely repayment helps to maintain a positive credit history.

ZOOD Pay is a payment solution that gives you the freedom to buy now and pay later - with no interest! Once you complete a purchase with ZOOD Pay, the merchant will process your order just like you paid in full, but you will have to pay the first down payment from your linked Visa/Master card Debit or Credit Card and pay the remaining installments on the respective due dates.

At ZOOD, we aim to provide a simple payment plan for all applicants. However, there are instances where applications may be rejected due to specific reasons: Negative Credit History: If you have a negative credit history with other financial institutions, it could impact your ZOOD Pay application. Inactive Debit/Credit Card Usage: Being an active user of debit/credit cards is important for approval. Age or Documentation Issues: Applicants must have a valid CNIC and fall within the age range of 18 to 60 years. To increase your chances of approval: Use your debit/credit cards actively. Engage with our marketplace regularly. Ensure accurate and up-to-date information. Remember, if your application is not approved today, it doesn't mean it won't be in the future. Each order is assessed individually. Thank you for considering ZOOD Pay, and we encourage you to keep trying.

Yes, ZOOD Pay conducts a credit check from the credit bureau. This allows us to verify your credit history, assess risk, and make informed decisions regarding your eligibility for ZOOD Pay. It's important to note that your outstanding debts or overdue payments may negatively impact our credit decision process and affect your approval status.

To use ZOOD Pay, you must be 18 years or older and have an Original CNIC, a valid phone number, and an email address. For placing an order, you need to have a debit or credit card. We accept Visa or Mastercard.

Don’t stress, immediately freeze the ZOOD Card from the App and reach out to our customer support via In-App chat or email at support.pk@zoodpay.com and report your card as compromised, and our team will freeze the card immediately.

The eligibility criteria for obtaining a ZOOD Card are as follows: Ownership of a valid CNIC (Computerized National Identity Card). Possession of an active bank account and card (VISA/Mastercard) A clear credit history. Being an active customer on ZOOD and engaging in frequent shopping activities. Hint: The more you shop and pay your installments on time on the ZOOD app, the greater your chances of moving up the waitlist.

ZOOD Card is a virtual BNPL (Buy-Now-Pay-Later) card powered by Mastercard that can be used to make online purchases in 6 monthly installments.

You can access comprehensive details of your ZOOD Card by selecting "View Details". This will display your card number, CVV, and expiry date.

Can I change or add a linked card for ZOOD Card transactions? Yes, you can add a new VISA or Mastercard bank card for ZOOD Card transactions. However, please note that once linked, you cannot change or delete the existing linked cards.

If your order hasn't arrived and your installment is overdue, first contact the merchant to request delivery. If the order isn't delivered, request a refund. Once the refund is processed, your installment plan will be adjusted accordingly.

When using your ZOOD Card, follow these steps for a seamless experience: Pay Online: Press the Pay Online button on your ZOOD Card through the ZOOD App. Purchase: Input your desired amount and accept Terms and Conditions. Down Payment: A 35% down payment will be deducted from your bank card. Shop: Visit any ZOOD partner merchant website and shop within your approved limit. Checkout: Use your ZOOD Card at checkout to split your purchase into 6 installments. Monthly Payments: Pay monthly installments every 30 days for up to 5 months, ensuring your linked bank card has sufficient funds.

Installment payment information is as follows: Automatic Deductions: Installments are automatically deducted from your linked bank card. First Payment: The first installment of 35% is made when you activate your ZOOD Card. Subsequent Payments: Remaining payments are collected every 30 days on the due date. Important Note: If you don’t place an order on the merchant website and the down payment is deducted, your transaction will be canceled within 24 hours. Refunds will be processed to your bank card within 2 working days.

You can check your ZOOD Card’s transaction history in the ZOOD App. Please navigate to ZOOD App > Home page > ZOOD Card > transaction history. Alternatively, you can check your transaction history by going to ZOOD App > Account > Installment Calendar.

Your maximum transaction limit depends on your purchase limit, which can be increased over time given timely repayments and continuous usage. The minimum transaction size is PKR 3,000.

A markup rate of 25% is applied on the transactions via ZOOD Card. Example: Let's say your desired purchase amount is PKR 3000 Desired purchase amount: 3,000 Markup: 3,000*25% = 750 Down payment: (3,000+750) = 3,750*35% = 1,312.5 Monthly installments: (3,750-1,312.5) = 2,437.5/5 = 487.4

It's free to get and maintain a ZOOD Card.

If you fail to pay the installment on time, several consequences may occur: Credit History Impact: Late payments can negatively affect your credit history. Late Administrative Charges: Additional administrative charges for late payments may be imposed. Reporting to Credit Bureau: As per standard regulatory practices, we report such late payments to the credit bureau. Reduced Financing Opportunities: Your chances of securing financing from lending institutions could decrease significantly. You may even encounter difficulties in obtaining a credit card.

Join the ZOOD Card Waitlist in 3 Easy Steps! Sign Up: Visit our website at ZOOD Card Waitlist and click on ‘Join the waitlist’. Complete the Form: Fill out the form with your details to create your profile. Get Your Limit: Apply for a purchase limit from ZOOD App. Once our system verifies and approves your request, you’ll receive your ZOOD Card in ZOOD App.

Currently, ZOOD exclusively offers a virtual card, which you can effortlessly utilize on our partner merchants' websites.

You can shop in installments using a ZOOD Card at 150+ partner online stores (Sapphire, Khaadi, Dawlance, Westpoint etc.). You can find the list of partners in the ZOOD mobile application.

If you notice any unusual transactions, you can freeze your card, or you may contact us via In-App chat and we can freeze your card. If you haven't made any transactions after activating your card, it will be automatically deactivated by our system to prevent unauthorized use.

To initiate a refund, contact the merchant from whom you made the purchase and request cancellation. Once the merchant processes the refund and we receive it in our system, your refund will be processed onto your linked card within the next 2 working days.

For order-related concerns, you need to contact the merchant and inquire about your order delivery, claim or cancelation, etc.

If you suspect fraud or notice unusual transactions, take quick action and freeze your ZOOD Card and contact us immediately through the In-App chat or email at support.pk@zoodpay.com. Avoid sharing sensitive details like OTP, CVV, or your card number.

Knox Guard is a Samsung Knox Cloud service that helps carriers, retailers, and banks reduce financial risks from unpaid installment plans and issues like lost, stolen, or illegally sold devices.

When your device is locked due to non-payment of installments on time, access to mobile functions is restricted. To pay, navigate to the ZOOD App > Account > Installment calendar and click Pay Now. For inquiries, please contact our support team via support.pk@zoodpay.com or chat through the ZOOD App.

The notification serves as a reminder of your purchase agreement with ZOOD and will continue to be displayed until the 6-month installment payment is completely settled.

Samsung Knox Guard purchases cannot be refunded or returned. However, if the phone experiences a software malfunction, the customer will have 24 hours to file a claim on the order. Customers may need to visit a service center for device testing.

The offline device lock message indicates that the device must always remain connected to the internet. If the device remains offline for a consecutive 72 hours, it will be automatically locked. To unlock the device, please contact our support team via support.pk@zoodpay.com or chat through the ZOOD App.

The device cannot be sold until the payment has been settled completely, as it is purchased on a 6-month installment plan.

Receiving payment reminder messages indicates ongoing installment orders on the device. To continue using the device, settle the outstanding payment before the due date. To pay, navigate to Account > Installment calendar and click Pay Now. For inquiries, contact our support team at support.pk@zoodpay.com or chat via the ZOOD App. If payment has already been made, you may disregard the message.

ZOOD uses the Samsung Knox Guard solution to ensure the safety and protection of Samsung devices and to maintain a stable installment flow.

You'll receive an email notification once the sellers’ processes and dispatch your order. To track your order, navigate to Account -> Orders -> My Orders section on the ZOOD App. Typically, delivery takes between 3 to 10 working days. Should you have any queries, don't hesitate to contact us via our In-App chat or by email.

Unfortunately, after placing an order, the delivery address and phone number cannot be changed.

Yes, you can add multiple addresses. To do this, follow these steps: Go to the Accounts option then on the top of the page, click on your name. An account settings screen will open. Navigate to the "Shipping Address" section. From there, you can add, edit, or remove addresses as needed. However, please note that you need to set one address as the default, which will be the primary address where your shipments will be sent.

You will be kept informed via In-App tracking as your item progresses towards delivery. Additionally, upon arrival, you may receive a call from the rider. However, if you have any uncertainties or need further assistance, feel free to reach out to us through In-App chat or email at support.pk@zoodpay.com to inquire about your order.

When receiving your order, it is important to adhere to the logistics provider's requirements. Typically, you may be asked to present your CNIC or provide a signature as proof of receipt. Ideally, it is best for you to personally receive the parcel, as it serves as concrete evidence of delivery. However, if you are unavailable and need someone to receive the order on your behalf, ensure they specify their relationship with you and confirm their CNIC details with the logistics provider. This helps maintain security and ensures a smooth delivery process.

If you observe that your order has been in the same status for a long time, do not hesitate to contact us via In-App chat or email us at support.pk@zoodpay.com

All your orders will be in the section Account > Orders > My Orders.

The delivery address must be filled in correctly. You may add multiple addresses. You can enter or edit them in the section Account -> Account settings -> Delivery address -> Add delivery address -> then you need to fill in or change the following * required fields.   1) Name and Surname - enter your details.  2) Address - Street name, house/apartment number.  3) City - the name of your city or village. 4) You can find the postal code on the Internet or by calling the post office of your city.  5) Mobile number and Email - enter your available number and active email. In the end, you can save the added address as default. It is important to fill in all * required fields correctly and provide a valid address. You can also fill in the rest of the fields if you wish.

The standard delivery period is from 3 to 10 days. We will try our best to deliver this during this period.

Please contact ZOOD Mall's customer support through the app for assistance at your earliest convenience. Due to unforeseen circumstances or logistical delays, deliveries may occasionally be delayed. Your patience is appreciated during such instances. Feel free to contact us via In-App chat support or email at support.@zoodpay.com for any inquiries or assistance needed.

If your installment has been excessively deducted, don't worry. This could be due to a technical glitch. Please provide us with the necessary information, including a screenshot of the excess deduction from your bank SMS or statement. Once you provide this, our payment team will verify the issue and provide you with a resolution. If the excess amount has been deducted, it will either be adjusted in your next payment or refunded to you accordingly.

Once the payment is completed successfully, you will see a “successful payment” confirmation pop-up. And the status of your order will be automatically posted to the Paid section. And also you will receive a notification by e-mail, which you indicated during registration.

he Annual Percentage Rate (APR) is calculated considering the profit rate, principal, and tenor. For example, if you have a principal amount of PKR 5,000 with a profit rate of 25% over a tenor of 5 months (150 days), the profit would be PKR 1,250. The APR can be calculated using the formula Formula: APR = Profit Rate/Tenor×365 resulting in an APR APR = 25%/150*365 = 60.8% Please note that this example is for illustration purposes only, and the actual profit rate and APR will depend on the specific tenor and profit rate applied, which may vary according to each product or customer.